Front Desk Agent

The Hotel Monroe, Monroe, LA

Front Desk Agents

Job description

Cornerstone Hospitality is a boutique hotel development and management firm, based in Williamsburg, Virginia, which operates both branded and curated boutique hotels throughout Virginia as well as Delaware, Indiana, Louisiana, North Carolina and Vermont.

The Hotel Monroe is a member of the Tapestry Collection by Hilton, a collection of independent hotels with an authentic connection to their destinations. Situated along the river in a historic Opera house and Hardware store, The Hotel Monroe and its restaurants have been thoughtfully designed to provide an authentic experience of Monroe. The property has 68 luxurious guest rooms and suites, Heirloom Restaurant, The STAR Bar rooftop restaurant and banquet space to accommodate 250-500 people throughout the second and third floor meeting rooms and Opera Ballroom.

We are seeking enthusiastic, professional individuals to join our Front Desk team. Our Front Desk serves as our guests’ first and last impression, and we need talented people dedicated to providing quality and genuine service in a fast-paced environment. The Front Desk reserves guest rooms, answers phone calls, provides concierge services to our guests, and act as ambassadors of the hotel. They work closely with housekeeping and maintenance to provide excellent guest service. Individuals must be sales-minded as our Front Desk will need to listen closely to our guests to provide the best room and/or package options for their needs. Front Desk handles guest requests and serve as receptionist for management and all hotel guests. They serve as cashier taking payments for rooms and gift shop purchases. Front Desk must be able to handle guest complaints in stride while being able to think on their feet with resolving any issues. Must be knowledgeable with computers, able to use Microsoft Word, Outlook, and Excel and must be able to learn our reservation system.

Amazing Benefits

• We offer competitive wage based on experience.
• We offer all full-time associates medical, dental, and vision insurance coverage with up to $350/month paid by The Hotel Monroe. Short-term and long-term disability, critical illness, life insurance and many other ancillary benefits are also available at the employee’s expense.
• All full-time associates receive a $15,000 term life insurance policy paid by The Hotel Monroe. (Benefit reduces by 35% at age 70; 50% at age 75; ends with termination. Please see policy for full details.)
• All associates, part-time and full-time, start earning vacation right away. Earn as much as a full week of paid vacation your first year!

Qualifications and Skills

• Prior hotel experience preferred.
• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills, and abilities.
• We are open 24/7 and will need associates who can work flexible hours and weekends.
• All associates must maintain a neat, clean and well-groomed appearance.
• Must be authorized to work in the U.S., pass background screening and references checks.

More about Cornerstone Hospitality: Known by the Brands for high quality properties operated at the highest level and exceeding competition in all metrics, Cornerstone also specializes in upscale curated hotels. Our boutique and curated hotel portfolio is diverse and includes historic properties, each uniquely different, which provide experiences for guests that they won’t find elsewhere. Our properties have consistently been honored with excellence awards through the Brands, social platforms, and Conde’ Nast. Our Company’s innovative approach to guest services and unparalleled attention to detail are redefining the hotel experience. To learn more, please visit www.cornerstonehospitality.com.

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• hotel: 1 year (Preferred)

Ability to Commute:

• Monroe, LA 71201 (Required)

Work Location: In person

Salary : $14 - $15