What are the responsibilities and job description for the Front Desk Attendant position at The Hotel Chalet?
Company Description
The Hotel Chalet at The Choo Choo is part of the iconic Chattanooga Choo Choo complex, a historic train station transformed into a vibrant hotel and entertainment destination. Inspired by the rich heritage of U.S. Railway lodges and chalets, the property promotes a spirit of adventure and exploration. With 127 guest rooms, including 25 uniquely restored Victorian train carriages, guests enjoy distinctive accommodations. On-site amenities include the charming restaurant Elsie's Daughter, an alpine pool, a fitness center, complimentary Wi-Fi, and inviting indoor/outdoor lounge spaces.
Role Description
This is a full-time, on-site role for a Front Desk Attendant at The Hotel Chalet, located in Chattanooga, TN. The Front Desk Attendant will serve as the first point of contact for guests, performing reception duties such as check-ins, check-outs, and answering inquiries. Responsibilities include providing a welcoming experience, handling correspondence, managing reservations, addressing guest concerns, and collaborating with other departments to ensure smooth operations.
Qualifications
- Strong skills in Phone Etiquette and Receptionist Duties
- Experience with Clerical Skills, including managing reservations and record-keeping
- Excellent Communication and Customer Service abilities
- Ability to multitask and manage a fast-paced work environment
- Proficiency with hotel management and reservation systems is a plus
- High school diploma or equivalent; additional education in hospitality management is advantageous