What are the responsibilities and job description for the Account Manager - Employee Benefits position at The Hotaling Group?
- Ensure client satisfaction and delivering an exceptional level of customer service in a professional and timely manner
- Analyze and market employee benefit programs
- Prepare renewal and new business proposals, presentation materials and supporting documents as necessary
- Conduct open enrollment meeting both in person and virtually as required.
- Prepare and analyze financial reports
- Review contracts, amendments and SPDs for accuracy and coverage; identify errors and coordinate corrections with the carrier/vendor.
- Provide claims, eligibility, billing and plan administration advocacy and resolution
- Maintain effective working relationships with carriers, vendors and internal stakeholders
- An active participant of the client services team focused on client satisfaction, retention, essential functions and primary duties
- Provide administrative support to an assigned block of clients, including but not limited to, Employee Benefits renewal marketing, negotiations, enrollments, changes and terminations of employment, claims assistance, and billing inquiries
- Ability to solve customer issues related to health plans, claims, COBRA, and enrollment within regulatory guidelines
- Maintain data integrity and quality with any applicable software on a timely basis
- Maintain broad knowledge base of vendor products and underwriting requirements
- Coordinate and conduct client presentations including open enrollment meetings, benefit fairs, and renewal presentations
- Maintain ownership of the agency management system (documents, emails, phone calls, contracts, internal processes, and procedures, etc.)
- Address specific CSR task on your assigned groups as needed
- Maintain a current working knowledge of industry legislative and compliance issues including, but not limited to: ACA, COBRA, HIPAA, ERISA, FMLA, etc.
- All other duties as assigned
Job Type: Full-time
Pay: $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Education:
- Bachelor's (Preferred)
Experience:
- Account Management: 3 years (Required)
- Applied EPIC: 3 years (Preferred)
License/Certification:
- Property & Casualty License (Required)
Ability to Relocate:
- Doral, FL 33172: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Doral, FL 33172
Salary : $75,000