What are the responsibilities and job description for the Full-Time Hot Tub Service Manager position at The Hot Tub Store?
Overview
Join our dynamic team as a Full-Time Hot Tub Service Manager and lead the charge in maintaining and repairing premium hot tub equipment. In this energetic role, you will oversee service operations, ensure top-notch maintenance standards, and deliver exceptional customer experiences. Your mechanical expertise and passion for equipment repair will drive the success of our service department, making sure every hot tub operates flawlessly and customers enjoy relaxing, trouble-free experiences. This is a fantastic opportunity for a motivated professional eager to take ownership of service excellence in a fast-paced environment.
We are looking for a reliable, handy, and organized leader to take charge of our service department. You will be the point person for keeping our customers' spas running perfectly.
What You’ll Do:
- Manage the Service Schedule: Coordinate deliveries, installations, and repair appointments for our field technicians.
- Customer Communication: Answer service calls, diagnose issues over the phone when possible, and provide updates to customers.
- Hands-On Troubleshooting: Order parts, manage service inventory, and occasionally assist with technical troubleshooting or complex field repairs.
- Lead the Team: Support and guide our delivery/service techs to ensure high-quality work.
What We’re Looking For:
- Mechanical or electrical aptitude (experience in HVAC, plumbing, pool/spa, or appliance repair is a huge plus, but we will train the right person!).
- Strong organizational skills and the ability to keep a schedule running smoothly.
- A friendly, calm demeanor when dealing with customers.
- Valid driver’s license and a clean driving record.
Work Location: In person