What are the responsibilities and job description for the EMS Liaison position at The Hospitals of Providence?
About Us:
We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.
Position Overview:
The EMS Liaison will act as the primary communication bridge between emergency medical services (EMS) providers and the hospitals, serving as the hospital advocate and fostering partnerships, facilitating smooth patient transfers, improving clinical workflows, and strengthening relationships both within the hospital, local EMS partners, and the greater community.
Essential Job Functions:
- Serve as the primary liaison and advocate between the hospital and local, regional, and state EMS agencies, maintaining strong, positive relationships.
- Partner with EMS agencies and medical directors to support performance improvement initiatives, quality review, and service line excellence.
- Manage and grow EMS affiliations and collaborative partnerships within the hospital’s service area, including new projects and business opportunities.
- Promote the hospital’s special care capabilities and service lines to EMS providers to support predefined EMS run market goals.
- Coordinate and deliver EMS educational programs and recognition events (e.g., EMS Week, Hospital Week).
- Conduct regular site visits with EMS agencies and facilities to ensure satisfaction, address service concerns, and strengthen partnerships.
- Track, analyze, and report EMS metrics, referral trends, feedback, and opportunities for improvement; provide reports and summary data to hospital leadership.
- Work closely with Emergency Department leadership to ensure accurate data capture, monitoring, and resolution of EMS‑related issues.
- Ensure service line quality, including processes, services, and satisfaction, in alignment with facility, market, and national quality standards and best practices.
- Support hospital disaster preparedness efforts, including planning, training, equipment coordination, and serving as a liaison with public safety agencies.
- Assist with planning and response for on‑campus emergencies involving visitors or staff.
- Manage and support projects aligned with hospital business objectives and service line performance.
- Analyze customer service and performance data, recommend corrective actions, and notify hospital leadership (Administrator and Medical Director) of significant concerns.
- Regularly update leadership on the status of initiatives, performance metrics, and improvement efforts.
- Serve as an active member of regional EMS committees and subcommittees and remain current on local, state, and national EMS issues.
- Foster strong internal and external relationships while identifying growth opportunities that support hospital operations and risk management objectives.
- Partner with Market Business Development Manager on community related activities, copromoting the hospitals during community events (fairs, chambers events, or other community related opportunities).
- Attend staff meetings or other company sponsored or mandated meetings as required
- Travel to all facility locations as required
- Perform additional duties as assigned
- Ability to work off-hours and on call when required
- Possess EMT, Paramedic (preferred), or other healthcare related certifications/licensure.
- 2 years of EMS or healthcare clinical experience or business development experience preferred.
- BLS Certification.
- Functional knowledge in MS Office applications as well as common EMS software applications.
- Strong understanding of ambulance operations and healthcare systems
- Excellent communication and relationship management skills