What are the responsibilities and job description for the Insurance Agent / CSR position at The Horning Insurance Agency?
Job Overview
We are seeking a dedicated and enthusiastic Licensed Insurance Producer / Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. The ideal candidate will possess strong communication skills, a customer-centric mindset, and the ability to handle inquiries efficiently. Bilingual or multilingual candidates are highly encouraged to apply, as we value diverse communication skills in our customer interactions.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of customer satisfaction.
- Provide accurate information regarding products and services while addressing any concerns or issues.
- Conduct outbound calling to follow up on customer requests or feedback.
- Maintain detailed records of customer interactions and transactions in our database.
- Analyze customer needs and provide tailored solutions to enhance their experience.
- Collaborate with team members to improve processes and service delivery.
- Assist in data entry tasks as required to ensure accurate record-keeping.
- Support sales initiatives by identifying opportunities for upselling or cross-selling products.
Experience
- Previous experience in a customer service role, preferably within a call center environment.
- Strong verbal and written communication skills; bilingual or multilingual abilities are a plus.
- Proficiency in data entry and familiarity with CRM software is desirable.
- Ability to analyze situations effectively and communicate solutions clearly.
- A proactive approach to problem-solving with a focus on customer support.
- Experience in outbound calling is an advantage but not mandatory.
Join us in delivering outstanding service and making a positive impact on our customers' experiences!
Job Types: Full-time, Contract
Pay: $15.16 - $18.50 per hour
Benefits:
- Flexible schedule
Shift:
- 8 hour shift
Experience:
- Insurance sales: 1 year (Required)
License/Certification:
- Insurance Producer License (Required)
Ability to Commute:
- Alamosa, CO 81101 (Required)
Ability to Relocate:
- Alamosa, CO 81101: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $19