Fraud Specialist

IMPACT STATEMENT

 As a Fraud Specialist, you are the bank’s frontline defender—leveraging cutting-edge detection tools, sharp analytical instincts, and cross-functional collaboration to safeguard assets and uphold trust. Your investigations drive real-time risk mitigation, regulatory compliance, and strategic improvements that protect both the institution and its customers. From training staff and educating accountholders to partnering with law enforcement and shaping fraud awareness campaigns, your work directly strengthens the bank’s security posture and community reputation. This role offers the opportunity to make a measurable impact every day—through vigilance, insight, and action.

POSITION SUMMARY: 

The Fraud Specialist plays a critical role in protecting the bank and its customers by identifying, investigating, and mitigating fraudulent activity. This position leverages advanced fraud detection tools, collaborates across departments, and supports the development of fraud awareness initiatives. The Specialist serves as a key resource for internal investigations, regulatory compliance, and continuous improvement of fraud prevention strategies.

 ESSENTIAL FUNCTIONS and DUTIES:

• Collaborate in the design and implementation of policies and procedures that proactively identify suspicious activity using fraud detection tools and methodologies.
• Stay current on evolving fraud trends and contribute to timely updates of internal protocols to ensure continued effectiveness and compliance.
• Detect, investigate, and document fraudulent transactions across HNB systems (e.g., debit cards, iPay, iTalk, Banno, Defender, FinBoa). Prepare clear, actionable reports and escalate as appropriate.
• Review transaction data to identify anomalies and behavioral patterns indicative of potential fraud.
• Assist in the timely review and resolution of wire alert emails, ensuring swift and accurate follow-up.
• Prepare and maintain detailed records of investigations and findings. Recommend next steps based on risk assessment and investigative outcomes.
• Recommend staff training on fraud prevention protocols. May lead sessions in the absence of the Security/Fraud Officer to reinforce awareness and compliance.
• Provide thoughtful recommendations to leadership on enhancing departmental efficiency, fraud controls, and investigative procedures.
• Represent HNB in community affairs to elevate brand visibility and foster new business opportunities aligned with our values.
• Oversee access control systems for bank facilities, including vaults and sensitive areas. Ensure alarm systems are properly maintained and monitored.
• Assist in the creation and upkeep of a centralized inventory for physical bank keys, ensuring secure and accountable possession tracking.
• Contribute to the development and implementation of emergency response plans for incidents such as robberies, fires, or natural disasters.
• Assist in monitoring adherence to HNB’s security policies and procedures, identifying gaps and recommending corrective actions.
• Flexibly support departmental needs and cross-functional initiatives as required
• Assume additional responsibilities as required

REQUIRED SKILLS and ABILITIES:

• Strong analytical and critical thinking skills; ability to interpret data and spot trends
• Excellent written and verbal communication skills
• Proficiency in fraud monitoring platforms and reporting tools (e.g., Defender, FINBOA, Banno)
• Self-motivated, adaptable, and detail-oriented
• Valid driver’s license with clean driving record

 REQUIRED EDUCATION and EXPERIENCE: 

• Associate’s degree in criminal justice, cybersecurity, or related field preferred
• Certified Fraud Examiner (CFE) or similar credential strongly preferred
• 2 years of experience in fraud detection, financial crimes, or banking operations

TRAVEL REQUIREMENTS:

•  To all HNB offices as needed.