Staff User Experience Designer - eCommerce Fulfillment

Req158744

Position Purpose

At The Home Depot, we get UX; it is baked into our DNA. Now we are expanding our team to drive new initiatives. As a member of the UX team, you will work with other strategists, designers, and researchers to help craft end-to-end experiences and identify customer needs.

You are a designer with a desire to solve interesting and meaty customer problems. Whether it's using design thinking techniques to drive ideation and alignment or bringing a paper prototype to your user for a quick experiment, you can identify and execute the right steps towards solving a problem. You recognize the value of well-crafted design along with the value of imagination and play in building great products within a business environment.

With passion for good interaction and visual design, you can craft end-to-end experiences to enact cutting-edge retail strategies; balancing user needs with business strategy and ultimately creating delight for your customers. You love to work hand in hand with your users to build a more effective and efficient experience for them. You might not consider yourself a researcher, but you have solid awareness of research best practices and know that research is the foundation towards good design. You can also use evaluative approaches to iteratively improve your products.

You appreciate feedback and support from fellow researchers, designers, engineers, analysts, or product managers in our cross functional environment. You enjoy collaborative effort, taking feedback and input to your UX activities as a means of improving the end result. You are as comfortable influencing business leadership as you are your product leadership and individual contributors. You are the customer and user advocate. You drive innovation by championing actionable user insights, deeply understanding our customers, enhancing product usability, and providing our team avenues to delight our customers. You communicate effectively and share a point of view that guides quality decisions.

Key Responsibilities

• 15% - Coaching and Mentoring - Leads interview exercises, determine cultural and team fits of candidates and aligns needs of the organization. Helps UX Leadership align resources to products based on skillset and cultural fit. Coaches junior resources in UX activities and mentors UX resources for career development.
• 45% - Delivery & Execution - Provides UX design artifacts, and tests usability of their assigned product. Leads data collection and synthesis. Drives delivery in product area. Oversees delivery of other designers.
• 40% - Leads Planning and Strategy Activities to Align Design Patterns and Testing Methods - Clearly communicates & drives value of UX within the experience. Displays situational adaptability, is able to step in and drive change in products to better align with user needs or organizational goals. Has courage and organizational savvy to drive this change. Drives UX practice across experience, domain, or group of products. Partners with Product, Development, other UX resources and business stakeholders across products to align multiple experiences in a domain. Drives vision and purpose; Combines user research outputs with OGSMs of partners to clearly articulate the vision of their experience and drive alignment with partners in solutions across products and experiences.
  
  

Direct Manager/Direct Reports

• Typically reports to the User Experience Manager
• This Position has 0 Direct Reports
  
  

Travel Requirements

• Typically requires overnight travel 5% to 20% of the time.
  
  

Physical Requirements

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
  
  

Working Conditions

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  
  

Minimum Qualifications

• Must be 18 years of age or older
• Must be legally permitted to work in the United States.
  
  

Preferred Qualifications

• 7-9 years of UX experience in an Enterprise or retail environment or a degree in related field
• 7-9 years of experience working with agile software development teams
• Desire to thrive in a fast-moving environment
• Demonstrated ability to initiate and self-manage complex projects
• Experience bringing together multiple efforts into a cohesive end-to-end experience
• Help with consistency and quality control across design work
• Teach/Lead/Mentor junior contributors
• Support implementing existing standards and modifications such as Brand Standards and templates
• Provide back up and additional mentorship support to Manager as necessary
• Span across multiple balanced teams to support designers
• Provide hands on execution of deliverables through the Product Development lifecycle
• Is available to attend Team ceremonies as back up support to UXD/SUXD and Manager
  
  

Minimum Education

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
  
  

Preferred Education

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
  
  

Minimum Years Of Work Experience

• 5
  
  

Preferred Years Of Work Experience

• 7
  
  

Minimum Leadership Experience

• None
  
  

Preferred Leadership Experience

• None
  
  

Certifications

• None
  
  

Competencies

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results