What are the responsibilities and job description for the Senior Manager, Pro Digital Experience position at The Home Depot?
Req185717
Position Purpose
Lead and direct strategic growth initiatives within The Home Depot Pro Core Digital Experience to enable the company to continue meeting and exceeding growth objectives. Identify, research, and analyze growth opportunities; develop strategies to capture those opportunities; test and refine recommendations; evaluate results; and drive implementation. Partner with cross-functional teams to maximize customer value, address operational business needs, and grow share of the complex Pro business. The role will also partner with Marketing, Sales, Field Operations, and Pro teams to drive awareness, adoption, and utilization of strategic digital capabilities, ensuring product investments deliver meaningful customer and business outcomes.
This Sr. Manager will be primarily responsible for the business success of up-funnel initiatives within the B2B Core Digital Experience, including but not limited to Home Page, Browsing, Search, Catalog, and Lists. In addition to the up-funnel “Shop” capabilities and experiences, this role will collaborate with leaders responsible for the “Plan” and “Manage” capabilities and experiences to deliver a cohesive end-to-end customer experience and business outcomes. The role will also develop activation strategies and enable Marketing, Sales, and Field teams to effectively promote and support Pro digital capabilities, driving engagement and adoption across customer segments.
Key Responsibilities
Position Purpose
Lead and direct strategic growth initiatives within The Home Depot Pro Core Digital Experience to enable the company to continue meeting and exceeding growth objectives. Identify, research, and analyze growth opportunities; develop strategies to capture those opportunities; test and refine recommendations; evaluate results; and drive implementation. Partner with cross-functional teams to maximize customer value, address operational business needs, and grow share of the complex Pro business. The role will also partner with Marketing, Sales, Field Operations, and Pro teams to drive awareness, adoption, and utilization of strategic digital capabilities, ensuring product investments deliver meaningful customer and business outcomes.
This Sr. Manager will be primarily responsible for the business success of up-funnel initiatives within the B2B Core Digital Experience, including but not limited to Home Page, Browsing, Search, Catalog, and Lists. In addition to the up-funnel “Shop” capabilities and experiences, this role will collaborate with leaders responsible for the “Plan” and “Manage” capabilities and experiences to deliver a cohesive end-to-end customer experience and business outcomes. The role will also develop activation strategies and enable Marketing, Sales, and Field teams to effectively promote and support Pro digital capabilities, driving engagement and adoption across customer segments.
Key Responsibilities
- 20% Business Acumen / Data Analysis - Responsible for ownership of individual or team work through Identifying, researching and measuring ongoing effectiveness of programs against metric targets; Develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback; Trouble shoot and problem solve for ongoing operational needs as they arise
- 20% Develop Recommendations - Prioritizes team issues and brainstorm/develop solutions and recommendations by leading or working within a diverse cross-functional team (store leaders and associates, merchants, internal and external teams, vendors, etc.)
- 40% Leadership - Responsible for the assessment and selection of talent, builds effective teams, develops others through coaching feedback and guidance, aligns goals, and creates a positive culture through driving engagement
- 20% Project Management - Responsible for leading teams to drive the creation and implementation of new initiatives using diverse problem-solving methodologies; May work on medium to large initiative-specific projects within workstreams; Effectively communicates projects and recommendations through accurate documents and presentations; Has the ability to present and deliver to a wide variety of stakeholder including executive leaders and sponsors
- This position typically reports to Director or Sr. Director
- This position has 1-3 Direct Reports
- Typically requires overnight travel 5% to 20% of the time.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- 8 years of experience working in the marketing / digital / product spaces is preferred.
- Demonstrated project management skills
- Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
- Excellent written and verbal communication skills
- Consulting and/or retail experience
- 5 years of previous leadership experience
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
- No additional education
- 6
- No additional years of experience
- None
- None
- None
- Decision Quality
- Collaborates
- Drives Engagement
- Ensures Accountability
- Plans and Aligns
- Communicates Effectively
- Customer Focus
- Develops Talent
- Drives Results
- Manages Conflict