Senior Analyst, Digital Content

Req155571

Position Purpose

As the Senior Analyst, Digital Content, you will be the driving force behind digital content on homedepot.com. You will lead a team of data coordinators to ensure that all product information is accurate, complete, and optimized for our website. This role is crucial for maintaining content quality and improving the customer experience.

What You'll Do

• Lead a team: Guide and manage a team of offshore data coordinators.
• Optimize processes: Create, implement, and optimize processes for collecting, updating, and maintaining digital content using data driven decisions.
• Cross-functional partnership: Partner with brand advocates and other internal teams to coordinate the collection and updating of digital content.
• Ensure data integrity: Oversee the content lifecycle, from gathering to maintenance, and troubleshoot data issues with cross-functional technology teams.
  
  

Key Responsibilities

• 10% Attend Merchant meetings and identify and facilitate digital content requests as a result of thereof
• 30% Manage relationship between Merchants and the website www.homedepot.com as it pertains to product introduction, maintenance, or enhancements
• 10% Facilitate new program development as new programs and services are identified by Merchants
• 30% Develop process to drive product information as it is shown online. Participate in project teams to provide input regarding product data changes needed as a result of website or other business changes. Research data issues and errors and partner with IT and business partners to resolve
• 10% Coordinate and ensure appropriate reporting is in place and identify any performance issues
• 10% Partner with internal and external organizations to identify training needs; be prepared to deliver training when/if needed
  
  

Direct Manager/Direct Reports

• This position typically reports to Manager, Digital Content
• This position has 0 Direct Reports
  
  

Travel Requirements

• Typically requires overnight travel less than 10% of the time.
  
  

Physical Requirements

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
  
  

Working Conditions

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• No travel required
  
  

Minimum Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).
  
  

Preferred Qualifications

• Excellent interpersonal communication skills: proven ability to communicate with technology and business partners
• Strong organizational, analytical and customer service skills
• Ability to understand and analyze data trends and from findings, make strategic decisions and process improvements
• Understanding of Home Depot Merchandising assortment and associated product classifications
• Prior experience working in complex data systems: IDM/STEP experience is a plus
  
  

Minimum Education

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
  
  

Preferred Education

• No additional education
  
  

Minimum Years Of Work Experience

• 2
  
  

Preferred Years Of Work Experience

• No additional years of experience
  
  

Minimum Leadership Experience

• None
  
  

Preferred Leadership Experience

• None
  
  

Certifications

• None
  
  

Competencies

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results