REGIONAL QUALITY MANAGER

Req190605

Position Purpose

The Regional Quality Manager (RQM) evaluates MET operational processes and quickly identifies issues as well as Influence operational performance through in-aisle gap analysis. RQMs develop MEAs, Supervisors, MEMs and DEMs by teaching, coaching and training on operational processes. RQMs must have the ability to clearly communicate across all levels of the organization. Each visit to outlier stores will occur over a multi day period in which the RQM will facilitate detailed training designed to increase store performance. The Regional Quality Manager typically covers 1-2 regions and may be required to visit other stores to engage with associates and identify best practices.

Key Responsibilities

• 60% Influence operational performance through in-aisle gap analysis
• Remain current and well versed on MET SOPs and strategic initiatives
• Evaluate MET operational processes and quickly identify and address issues
• Develop MEAs, Supervisors, MEMs and DEMs by teaching, coaching and training on operational processes
• 20% Planning and organization of weekly / monthly RQM routines
• Follow up of store walks and game plan progress
• 20% Develop MEAs, Supervisors, MEMs and DEMs by teaching, coaching and training on operational processes
  
  

Direct Manager/Direct Reports

• This position reports to the Director or Sr. Manager of MET Operations.
• This positions has no direct reports.
  
  

Travel Requirements

• Typically requires overnight travel more than 50% of the time.
  
  

Physical Requirements

• Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).
  
  

Working Conditions

• Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
  
  

Minimum Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
  
  

Preferred Qualifications

• Overnight travel may be required
  
  

Minimum Education

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
  
  

Preferred Education

• No additional education
  
  

Minimum Years Of Work Experience

• 3
  
  

Preferred Years Of Work Experience

• No additional years of experience
  
  

Minimum Leadership Experience

• None
  
  

Preferred Leadership Experience

• None
  
  

Certifications

• None
  
  

Competencies

• Functional/Technical- Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
• Problem Solving- Uses rigorous logic and methods to solve difficult problems with effective solutions
• Drive for Results- Steadfastly pushes self and others for results
• Communicates Effectively- Can get messages across that have the desired effect