What are the responsibilities and job description for the Organized Retail Crime Investigator position at The Home Depot?
Req174903
Position Purpose
An Asset Protection Intelligence Investigator serves as a central resource for theft and fraud related information by collecting, reviewing, and sharing insights that help reduce loss across the organization.
The role supports investigators, field partners, and law enforcement by helping identify, build, and prioritize leads, and by providing timely case support that enables action in the field.
Success requires strong data and technology capability—comfort working with large amounts of information from sources like sales activity, online orders, other research tools, and store video—then using analytics tools (such as Google BigQuery, dashboards, and spreadsheets) to spot patterns confirm linkages, and quantify trends.
Key skills include clear communication and organized documentation, paired with the ability to use investigative technologies to produce practical work products—lead summaries, investigative packages, and trend updates—that are easy to understand and easy to hand off to the right owners.
Key Responsibilities
Position Purpose
An Asset Protection Intelligence Investigator serves as a central resource for theft and fraud related information by collecting, reviewing, and sharing insights that help reduce loss across the organization.
The role supports investigators, field partners, and law enforcement by helping identify, build, and prioritize leads, and by providing timely case support that enables action in the field.
Success requires strong data and technology capability—comfort working with large amounts of information from sources like sales activity, online orders, other research tools, and store video—then using analytics tools (such as Google BigQuery, dashboards, and spreadsheets) to spot patterns confirm linkages, and quantify trends.
Key skills include clear communication and organized documentation, paired with the ability to use investigative technologies to produce practical work products—lead summaries, investigative packages, and trend updates—that are easy to understand and easy to hand off to the right owners.
Key Responsibilities
- 45% Case initiation /Gathering intelligence/ Field Tactics. Conducts various Field Tactics (i.e. static/mobile surveillance) to determine the scope of an investigation and help bring to resolution. Deploys Resources (Covert/Overt Surveillance Equipment, product tracking, etc.) under the partnership of the SSC Corporate ORC Manager(s). Utilize information from systems reports and databases to identify and communicate criminal activity impacting company assets. Gathers Intelligence internally and externally and presents to Law Enforcement for prosecution. Work with ORC Analyst to review all POS and Non POS exception report data to identify potential ORC Theft/Fraud issues within the assigned regions
- 35% Case Management/Packaging and building cases. Updates Case Management System weekly. Develops detailed investigative plans to help bring cases to resolution at the appropriate scope and pace. Provides weekly updates to manager and AP Team within area of responsibility on case load and case management efforts. Thoroughly documents investigations and ensures proper video is retained for prosecution in the Case Management System.
- 20% Networking and training with field teams, LE and retail. Represent THD during conferences and ORC meetings. Develop partnerships with SSC Leaders, Director, RDO's, APM's, and APS' to drive theft and fraud elimination. Maintain positive working relationships with AP Teams, Financial Institutions, Law Enforcement and peer Industry partners. Implementation of training and programs to prevent fraud and reduce loss potential.
- This position reports to Manager
- This position has no Direct Reports
- Typically requires overnight travel less than 10% of the time.
- Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- 5 Years of Loss Prevention / Asset Protection Investigative experience
- 2 Years of Organized Retail Crime Investigative experience.
- Competent in the use of retail CCTV systems.
- Competent in the use of retail case management systems.
- Loss Prevention Investigative Interview Training.
- ORC certifications and/or training class completion
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
- No additional education
- 3
- No additional years of experience
- None
- None
- None
- None