What are the responsibilities and job description for the Driver Manager - Mesa, AZ position at The Home Depot?
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Temco Logistics, a proud subsidy of The Home Depot, is seeking a Driver Manager to join our team and help us deliver exceptional service in the final mile.As a Driver Manager, you will play a critical role in ensuring operational excellence and driver success through proactive engagement, compliance oversight, and performance coaching. This position focuses on safety, customer service, and maintaining Temco’s brand standards in a white-glove delivery environment for Home Appliance Installation.
Must Have Skills
Temco Logistics, a proud subsidy of The Home Depot, is seeking a Driver Manager to join our team and help us deliver exceptional service in the final mile.As a Driver Manager, you will play a critical role in ensuring operational excellence and driver success through proactive engagement, compliance oversight, and performance coaching. This position focuses on safety, customer service, and maintaining Temco’s brand standards in a white-glove delivery environment for Home Appliance Installation.
Must Have Skills
- Home Appliance Installation or mechanical aptitude who can learn the home appliance installation process.
- Transportation Operations knowledge (Routing, Scheduling, DOT & Safety Compliance)
- Hands on leadership. Ability to fill in during absences, or busy business seasons.
- Monitor on‑road operations and support drivers with calls, exceptions, and issue resolution
- Prepare manifests, review routing for optimization and DOT compliance, and coordinate changes with the MDO team
- Train and onboard new customer service staff
- Build office and driver schedules and ensure hours adherence
- Review payroll accuracy and partner with Driver Managers on route adjustments
- Manage check‑in compliance and daily exception processing (MARS, reschedules, cancellations)
- Order office supplies and maintain proper staging of product and paperwork
- Support inbound/outbound processes in 3PL locations
- Investigate freight and Sedgewick claims
- Assess waste/recycling operations and recommend improvements
- Lead and support drivers daily to ensure readiness and success.
- Monitor performance metrics and coach for improvement.
- Oversee DOT compliance and safety standards for drivers and equipment.
- Conduct on-road observations and Safe Work Habits Assessments.
- Partner with operations to optimize routes and maintain fairness.
- Drive a culture of professionalism and customer satisfaction.