What are the responsibilities and job description for the IT Support Desk Technician position at The Hollister Group?
IT Support Desk Technician (Contract)
The Hollister Group is partnering with an organization seeking an IT Support Desk Technician to provide day-to-day end-user support. This person will be a first point of contact for troubleshooting common technology issues and ensuring employees have a smooth support experience.
Compensation: $27-33/hour based on experience
This is a 3 month contract position onsite in Norwell, MA.
Responsibilities:
- Provide Tier 1–2 technical support to employees via phone, email, and in-person support
- Troubleshoot routine hardware, software, and access issues and escalate as needed
- Assist with user onboarding and setup, including device readiness and basic account access
- Support general maintenance tasks, upgrades, and deployments as assigned
- Track and document support requests and resolutions in a ticketing system
- Contribute to ongoing IT initiatives and technology rollouts as needed
Qualifications:
- 1 years of experience in an IT support/helpdesk or end-user support role
- SharePoint experience
- Strong customer service and communication skills with a user-first mindset
- Comfortable working in a Microsoft-based environment and supporting common workplace tools
- Able to prioritize effectively and manage multiple requests in a fast-paced setting
- Relevant certifications are a plus, but not required
Our Commitment to Inclusion & Belonging
The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.
Salary : $27 - $33