What are the responsibilities and job description for the Front of House Staff position at The Hive MDR?
PLEASE RESPOND WITH YOUR WORKING AVAILABILITY. WE NEED AVAILABILITY ON THE WEEKENDS.
Welcome to The Hive Front of House! We are a healthy superfood café known for our acai bowls. Base pay starts at $17.81 but you get $6-$8 in tips per hour per team member.
The biggest perk of working at the Hive is the freedom to bee yourself. We don't do uniforms or scripts. If you have ideas, it's easy to get them implemented. For free thinkers and those destined to carve their own path in life, we offer the support and guidance (if you want it) to get you to where you want to be. We do our best to create a supportive family environment. We want to see you thrive during your time here and beyond. We always promote from within the ranks. You'll get what you give to this experience. The current manager of both locations started as a dishwasher. We feel indebted to our team members who have helped shape us to this point and hope to do right by them by continuing to grow and offer opportunities. As owners, helping people grow has been the single most fulfilling part of this journey.
As the first face a customer sees, you represent their first impression of the entire business and can make or break their experience. Your job is not “cashier”. It is somewhere between a pharmacist, a talk show host, and a brand manager who happens to know how to work a register. Our customers are our friends. If you’re a social butterfly with a personality bubblier than champagne after a F1 race, this job is for you. Your main responsibility is customer happiness. A secondary component of this job is handling payments, taking guests’ food orders, expediting food orders, quality control, making drinks, bagging takeout orders and cleaning tables.
A great FOH team member shows a true passion for people, an ability to stay calm under pressure, and a sense of accountability to their teammates. They hustle and communicate as a high-functioning team player. A passion for wellness, fitness, and nutrition is a big plus.
SKILLS NEEDED
- Happy Outgoing Attitude! To make people smile, you have to smile first.
- Communication - the core of teamwork
- Genuine and Authentic Personality - we strive to create thoughtful and personalized guest experiences where people connect naturally
- Equanimity - calm under pressure
- Awareness - checking for consistency in orders, scanning guests’ body language and expressions for dissatisfaction, frustration, or impatience and acting accordingly
- Sense of urgency - to execute properly we have to hustle, hustle, hustle.
Salary : $6 - $8