What are the responsibilities and job description for the Azure Dot NET Production Support Engineer position at THE HIREXPRESS LLC?
Strong .NET/C# development expertise, focused on configuration updates and minor fixes
Azure/.NET Production Support Engineer
Responsible for triage, issue resolution, and minor configuration/code fixes to support mission-critical applications in a 24x7 production support model. This is a customer-facing role that requires direct interaction with clients, business users, and stakeholders to ensure timely resolution of issues and continuous service availability.
Key Responsibilities
- Provide L1/L2 production support for Azure-based enterprise applications.
- Triage and resolve production issues across Azure services (Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, Cosmos DB).
- Handle Dead Letter Queues (DLQs), perform message replay in Service Bus, and troubleshoot message delivery issues.
- Manage DevOps pipeline issues, re-run failed deployments, and ensure CI/CD pipeline health.
- Troubleshoot and resolve Power BI gateway/configuration errors.
- Perform root cause analysis (RCA), prepare detailed documentation, and drive permanent fixes.
- Write queries for Cosmos DB and Synapse Data Warehouse; troubleshoot pipeline failures using KSQL.
- Make minor configuration/code changes in .NET/C# under established guidelines.
- Ensure compliance with ITIL processes, including incident, problem, and change management.
- Collaborate closely with clients and internal teams to ensure high-quality support delivery.
Key Skills & Competencies
- Technical Expertise:
- Hands-on experience with Azure services (Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, Cosmos DB).
- Strong knowledge of .NET / C# development for configuration updates and minor fixes.
- Experience with ServiceNow or similar ITSM tools.
- Familiarity with monitoring tools for proactive issue detection.
- Production Support:
- Prior experience supporting mission-critical applications in a 24x7 model.
- Strong troubleshooting skills with ability to quickly identify root cause and apply fixes.
- Communication & Customer Engagement:
- Excellent verbal and written communication skills for clear stakeholder updates and RCA documentation.
- Strong interpersonal skills with proven experience in customer-facing roles.
- Ability to manage client expectations and provide professional, timely updates during critical incidents.
- Domain & Process Knowledge:
- Awareness of ITIL framework and structured support processes.
- Experience in the Energy sector is a strong plus.
Tools & Technologies
- Azure Services: Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, Cosmos DB
- Languages: .NET, C#
- ITSM: ServiceNow
- Reporting & Monitoring: Power BI, Azure Monitor, App Insights
Additional Requirements
- Must be visa-ready to work onsite in the USA at client locations.
- Willingness to work in shifts supporting 24x7 coverage.
- Strong ability to collaborate in global delivery environments (onshore/offshore model).
Salary : $60 - $65