Training Specialist

Job Summary: Seeking a Training Lead- Trust & Safety _ AI who combines excellent training and organizational skills with the ability to function effectively to bring their talent to our team. As a Training Lead- Trust & Safety _ AI, you will be responsible for new hire communication training (Classroom Training), providing feedback & coaching to agents on communication.

Primary Responsibilities:

• Conduct audit transactions as defined by the client.
• Structure on-boarding training requirements.
• Ensure all new employees go through the defined new hire learning path for their respective roles.
• Participate and lead activities and work with the client and stakeholders to ensure that processes knowledge is documented and transferred to the operations team.
• Support new hires during OJT and go-live
• Manage/provide refresher and remedial training for existing employees
• Maintain trainee data and information in the central repository to ensure audit readiness
• Analyze training need for employees, single point of contact for the account for any training requirements.
• Provide pro-active training intervention / guidance to leadership targeting metric / business impact.

Qualifications:

• Bachelor’s degree.
• Minimum 2 years’ experience in a relatable Trainer role.
• Acquainted with the communication nuances doe the possible kinds of errors that one would expect in this setting.
• Proficient in Microsoft Office and other relevant software programs.
• Excellent spoken and written Communication Skills.
• Good understanding of functional grammar.
• Needs to have strong training ability.