What are the responsibilities and job description for the Office Administrator position at The Hinckley Company?
Description
Since 1928, Hinckley Yachts has continued to push boundaries of what’s possible on the water. Our heritage is built on bold ideas, uncompromising craftsmanship, and a relentless pursuit of excellence—principles that guide every yacht we design and every customer experience we deliver. Joining our team means stepping into an environment where precision, curiosity, and initiative are celebrated. Here, your work doesn't just support a legacy—it helps shape the future of yachting.
The Service Office Administrator serves as a key operational partner to the General Manager and Service Managers, providing administrative, billing, payroll, contract, reporting, and HR support. This role is critical to the efficiency of the service department and requires strong organization, customer service, financial administration, and system management skills.
Key Responsibilities
Since 1928, Hinckley Yachts has continued to push boundaries of what’s possible on the water. Our heritage is built on bold ideas, uncompromising craftsmanship, and a relentless pursuit of excellence—principles that guide every yacht we design and every customer experience we deliver. Joining our team means stepping into an environment where precision, curiosity, and initiative are celebrated. Here, your work doesn't just support a legacy—it helps shape the future of yachting.
The Service Office Administrator serves as a key operational partner to the General Manager and Service Managers, providing administrative, billing, payroll, contract, reporting, and HR support. This role is critical to the efficiency of the service department and requires strong organization, customer service, financial administration, and system management skills.
Key Responsibilities
- Manage Syteline service requests (SROs), including setup, updates, labor transfers, warranty management, and closure.
- Maintain customer records and ensure accurate contact and payment information.
- Coordinate monthly billing processes and invoicing activities.
- Process customer payments, credits, invoices, and statements.
- Support Service Managers with reporting, purchasing, and invoicing details.
- Administer dockage and storage contract billing and tracking.
- Generate operational reports, including daily jobs-over-plan reports.
- Ensure timely labor and technician note entry.
- Train new employees on software and procedures.
- Assist with fuel dock administration and parts ordering/receiving as needed.
- Support local HR and payroll-related administrative functions.
- 5 years of related administrative, office management, service coordination, or business operations experience.
- Strong written and verbal communication skills.
- Experience with billing, invoicing, payroll, contracts, and reporting.
- Ability to perform basic mathematical calculations, percentages, ratios, and proportions.
- Proficiency in:
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Strong organizational and multitasking abilities.
- Customer service orientation and attention to detail.