Client Service Advisor - Dockmaster

Description

Since 1928, Hinckley Yachts has continued to push boundaries of what’s possible on the water. Our heritage is built on bold ideas, uncompromising craftsmanship, and a relentless pursuit of excellence—principles that guide every yacht we design and every customer experience we deliver. Joining our team means stepping into an environment where precision, curiosity, and initiative are celebrated. Here, your work doesn't just support a legacy—it helps shape the future of yachting.

Job Summary

In this hybrid role you’ll play a vital role in supporting administrative tasks, daily operations, and coordinating service projects. This role is perfect for someone who enjoys building relationships and has a passion for boating. Join our team of professionals dedicated to delivering excellence on the water.

Responsibilities

• Customer Service: Answer incoming calls and serve as the main point of contact between company and customers. Understand customer needs and communicate them to Service Manager. Travel off-site to inspect boats and provide service estimates.
• Administrative Support: Support General Manager, Purchaser, and Office Administrator with daily tasks. Assist with labor hour entry and review daily timesheets. Create and maintain SROs and reports.
• Project Coordination: Assist General Manager with boat storage, transient, and off-site calls. Generate work orders. Assist in new work estimates.
• Inventory: Assist Purchasing Manager with orders and materials. Create kits of materials for routine jobs. Receive parts and enter them into system.
• Financial Support: Review and edit work order billing invoices. Work with Office Manager to produce accurate invoices. Assist in project management to ensure financial objectives are met.
• Sales/Marketing: Provide general sales support during boat shows and marketing events.
• Other: All duties as assigned.
• Dockmaster Responsibilities: Perform related duties assigned or as the situation dictates.
  • Direct, move, assist, and securely moor vessels to dock.  
  • Monitor and coordinate parking.
  • Control traffic along waterway.
  • Communicate with travel lift operations.
  • Watch for and alert people of dangerous situations (i.e. weather, wakes, commercial traffic, etc.). 

Requirements

• Experience: Zero (0) to two (2) years of experience in a revenue-generating service position.
• 100 Ton License, experience driving boats up to and over 70'

Qualifications

• Proficient in basic office software.
• Solid understanding of powerboats and terminology.
• Experience in customer service preferred.
• Marketing and sales skills, a plus.

What Hinckley can offer 

Our culture values collaboration, continuous learning, and pride in craftsmanship. Here, your work doesn’t just make an impact; it becomes part of a tradition that defines performance and luxury.

We celebrate diversity and are committed to fostering an inclusive workplace where everyone is valued and respected. Hinckley actively promotes a culture free from discrimination, ensuring equal opportunities for all.

Hinckley offers competitive pay, health, dental, and vision coverage, a full benefits package, paid time off, and the unique benefit of working in a stunning waterfront location.

Apply today to be part of our passionate community of artisans, engineers, and professionals, dedicated to delivering excellence on the water.