General Manager

The Hiller Companies, LLC has an immediate opening for General Manager. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.

Job Summary: The General Manager is responsible for the full scope of the operational functions of their division(s). This role manages a team of technicians, service coordinators, and project managers, providing leadership, guidance, and support. This position will identify and implement strategies to improve operational productivity and efforts to achieve/exceed the financial targets of the division. The General Manager will have overall responsibility for new business development, customer retention, employee engagement, P&L management, and operational effectiveness.

Job Responsibilities

• Lead and manage the branch operations team, establishing and setting operational performance objectives and expectations, while providing support and leadership and growth to all branch employees
• Develop and implement operational plans and best practices, specific to the division, considering revenue and profitability targets by establishing procedures, workflows, and best practices
• Responsible for oversight, allocation, and proper utilization of all branch resources, including manpower, equipment, and materials
• Ensuring customer satisfaction is always at the forefront, with a heavy focus on relationship building, nurturing, delivering high-quality services, and promptly addressing customers’ concerns if they arise. Prioritizing customer satisfaction will contribute to Hiller’s reputation, growth, and profitability in the industry.
• Responsible for full scope P&L management of the branch operation. Actively contributing to revenue generation through identifying new business opportunities to drive growth, nurturing customer relationships, and collaborating with the Sales team to secure new business contracts.
• Partner closely with Finance to monitor costs and expenses within your division to ensure they are within budget and align revenue targets focusing on optimizing operational efficiencies to drive positive impact on division profitability.
• Evaluate financial performance, including revenue, expenses, and profitability to help you make informed decisions, identify areas for improvement, and take corrective actions as necessary.
• Commit to a culture of Safety and work with Safety partners to ensure employees have the required tools and PPE for the work being conducted.
• Establish quality control measures and ensure compliance with fire and life safety regulations and best practices.
• Partner closely with Regional VP to monitor costs and expenses within your division to ensure they are within budget and align with revenue targets focusing on optimizing operational efficiencies to drive positive impact on division profitability
• Responsible for holding weekly team meetings, monitoring project status, monitoring financials, ensuring change order opportunities are addressed in a timely fashion and project execution and billing status are communicated effectively.
• Collaborate with clients, contractors, and divisional leadership to understand project requirements, address concerns, and maintain a high level of customer satisfaction.
• Review contracts for interpretation of inclusions/exclusions for construction installation activities
• Keep abreast of industry trends, technological advancements, and regulatory changes related to Fire and Life Safety systems and incorporate them into project management practices.
• Other duties as required