Resident Manager

Summary:  

The Resident Manager is the caretaker for the assigned property.  In addition to overseeing maintenance, the Resident Manager is available to assist residents, promote properties for rent, execute rental agreements, and collect rent payments.  The Resident Manager is the public face of the assigned property.

This position does not live on-site.

Essential Functions:

• Collects rents, prepares three (3) day notices to pay, processes applications and rental agreements, conducts annual apartment inspections, enforces community policies, prepares deposits, conducts renting activities (keep vacant apartments clean, show and market vacancies, shop competition), schedules turnover work and directs other personnel as needed.  


• Prepares correspondence letters to residents or vendors as requested


• Prepares daily/weekly/monthly reports as required (traffic, market data, inventory, vacant apartment status, month end, delinquent rent and timesheets).


• Works to obtain and maintain full occupancy.  


• After hours availability may be necessary during the course of employment to respond to emergency situations or immediate maintenance needs 


• Audits processes to ensure compliance with standardize procedures; Prepares and audits move-in/move-out paperwork; Prepares and monitors work orders for cleaning, painting and maintenance, as well as pest control, carpet cleaning and other vendors needed for orderly turnover of apartments.


• Prepares vacant apartments, including dusting, cleaning, and vacuuming.  


• Maintains grounds in excellent condition, including all common areas, mailbox building, pool area, and dumpster areas.  


• Serves as liaison between the Company (Property Managers and Maintenance) and residents. 


• Negotiates resolutions between tenants, upholding the rules and regulations set forth in the rental agreements.


• Ensures that the property is a pleasant living environment for all tenants.


• Timely and successfully handles resident requests for service, complaints, or problems.


• Performs site inspections timely and efficiently.


• Conducts minor unit maintenance (bulb or battery replacement, key and knob replacement), light repairs (plumbing), property policing, light pick-up/cleaning, pool treatment and cleaning, as well as touch up patch and painting.


• Responsible for coordinating Clubhouse rentals for the property (if applicable).  These rentals may take place on the weekend.  See "Clubhouse Rental Procedure."


• Complies with all applicable state, federal, and local laws related to the responsibilities of the position, including landlord-tenant and fair housing laws.


• Regular attendance.


• Overtime as required.

Other Functions:

• Performs related duties consistent with the scope and intent of the position.

Mental and Physical Demands:

• Experiences frequent interruptions; required to meet inflexible deadlines; requires concentration and attention to detail; requires a high level of organizational and prioritization skills; may occasionally deal with distraught or difficult individuals.


• Required to sit for prolonged periods; exposed to visual display terminal for prolonged periods; dexterity and precision required in the operation of a computer.


• Ability to lift up to 50 pounds.


• Ability to establish and maintain customer oriented focus with callers, guests, clients, supervisor and co-workers.


• Ability to walk, kneel, climb, stand, stoop, crouch, and reach when performing light maintenance and office activities.

Supervisory Responsibilities:

• Depending on the property to which the Resident Manager is assigned, this position may have supervisory responsibilities over one or more subordinate employees.

Core Competencies/Qualifications:

• Commitment to the Company’s mission, values and vision. 


• High school diploma or GED.  Additional education and/or training is preferred.


• Education, training, skills, and experience necessary to carry out assignments. 


• Ability to read, write, speak and communicate effectively.  Demonstrated skill in correct grammar, spelling, and English usage. 


• Demonstrated computer skills with proficiency in Word and Outlook.


• Ability to establish and maintain effective relationships with co-workers, administrative team, and the public.


• Self-motivated, punctual, detail oriented, and able to work independently.


• Two (2) to four (4) years experience in the property management field.


• Knowledge of multi-family dwelling rentals and larger complex management.