Home Care Assistant On-Call

If you have a heart for service, strong judgement, and a desire to bring positivity into someone’s daily life, we’d love to meet you! We are seeking a dependable and experienced caregiver who can tactfully and effectively handle situations that may arise outside of normal business hours. This individual will provide support, respond to urgent concerns and ensure the safety and well-being of those in our care during evenings, nights and weekends. This position may require assistance with basic caregiving duties when necessary.

Summary of Responsibilities: 

The Home Care Assistant – On Call provides resident/clients and families with the highest quality of home care services which include companionship, personal care, transportation and home support as well as a wide variety of ancillary services depending on the specific needs and service plan of the client. All services listed in the service plan are provided, including any additional services requested if allowed by state regulations and Aspire for Well-Being Home Care (Aspire Home Care) policies. Services are provided in a caring and compassionate manner that recognizes individual needs, preferences and rights.

The content of this job is to describe the general nature and level of work expectations performed by incumbents in this classification.

Essential Functions:

• Handles a variety of phone calls/messages within 20 minutes of receipt
• Functions as a resource for inquiries about Home Care services on The Highlands campus and in the community
• Tactfully deals with employees, clients, guests, and others; consistently demonstrates tolerant and courteous behavior
• Adjusts the schedule as needed to provide coverage for clients in case of an absence and provides the necessary service(s) if a substitute cannot be found
• Notifies clients and/or facility of any changes to an existing clients’ schedule
• Problem-solves using available resources to meet client needs
• Proficiency with web-based software
• Provides accurate record keeping of all On Call activities

Travel:

Travel may be expected for this position, including local travel, as required by a client service plan or service address.

Education and Experience Requirements:

• High School Diploma or GED preferred
• 1-3 Years’ personal care/home care experience preferred
• May be a Certified Nursing Assistant; however, not required for this position
• Basic proficiency in computer operations
• Excellent communication and interpersonal skills with the ability to effectively communicate with clients/clients, supervisors and co-workers using understandable language skills in reading, writing and speaking in person and on the phone.
• Patience, sensitivity, kindness, and aptitude for working with elderly and/or cognitively impaired individuals.
• Demonstrates flexibility in adjusting to clients/client’s specific needs and situations.