Health Services Liaison: Weekend & Holidays

Join our team as a Health Services Liaison (Weekends/Holidays) and help connect senior adults to the care they need. Build relationships with hospitals, physicians, and community partners while coordinating referrals and admissions for rehabilitation, assisted living, home care, and hospice services.

Summary of Responsibilities:

The Health Services Liaison – Weekends/Holidays position  is responsible for developing and maintaining a collaborative partnership with case managers and discharge planners at local regional hospitals, rehabilitation centers, surgical centers, and personal care/assisted living communities. As a liaison for Health Services generating referrals to The Highlands at Wyomissing, this position provides external community outreach and education with physician practices and professional and service organizations to generate referrals and leads. The Health Services Liaison conducts medical reviews and evaluations and collaboratively assesses the financial approvals of prospective referrals. This position supports Aspire for Well-Being® Rehabilitation, Assisted Living, Personal Care, Home Care and Hospice maintaining census and/or achieving budgeted occupancy goals.

Essential Functions/Duties:

• Pursue referrals actively and quickly convert referrals to admissions and/or provide a response of denial.
• Track leads and referrals from various referral sources and disposition
• Verify insurance and financial approvals of referrals and move referral quickly through the admission process.
• Contact and provide information sessions (lunch & learns) to physician practices, TSU, Hospital Discharge Planners, other professional health care and community organizations.
• Provide tours of campus to prospects and their families
• Communicate to appropriate staff members the clinical status of Highlands residents in acute and post-acute care.
• Track, assess and visit Highlands’ residents in the hospital on an as needed basis to assess residents for discharge to appropriate level of care.
• Review potential admissions with Rehabilitation, Personal Care, Assisted Living, Home Care and Hospice leadership to recommend move in/or admission to appropriate level of care within regulatory compliance.
• Participate in and complete all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role-specific certifications, to ensure continued competence and adherence to organizational and regulatory standards.

Required Skills/Abilities:

• Knowledge regarding the nursing process and its application, including the assessment, planning, implementation and evaluation of nursing care.
• General understanding of Home Care and Hospice admission criteria.
• Strong follow-up skills and ability to work with little or no supervision, exhibiting strong proactive and efficient work ethic.
• Comfortable and agile working with technology; proficient in MS Office and other applications.
• Ability to function in a fast-paced environment, with competing priorities and deadlines.
• Strong analytical, assessment, and problem-solving capabilities.
• Superior relationship building and influencing skills in high-profile environment.
• Demonstrated expertise in interpersonal communication and presentation skills, verbal and written.

Core Values:

1. AMBASSADOR: Represents The Highlands at Wyomissing® in a positive light with integrity. Takes pride in our community.
2. COMMITMENT: Dedicated, adaptable, tolerant, dependable, focused, and passionate. Often does more than is required. Reports to work as scheduled and timely.
3. COMPASSIONATE: Is empathetic, mindful, and kind.
4. INNOVATIVE: Is curious. Identifies new methods and efficiencies.
5. RESULTS-DRIVEN: Has a strong sense of urgency about solving problems and completing work. Exerts unusual effort over time to achieve a goal. Maintains commitment to goals in the face of obstacles and frustrations.
6. TEAM ORIENTED: Works cooperatively and effectively with others to achieve common goals.

The Highlands’ Traditions (Customer Service Expectations):

1. SAFETY: Practices safe behaviors to ensure the safety of all.
2. KINDNESS: Projects a positive image and energy. Courteous and respectful to all. Goes above and beyond to exceed customer expectations.
3. SHOW: Takes pride in self-appearance. Stays in “character” and performs the “role in the show.” Ensures work area is show-ready.
4. EFFICIENCY: Performs role with consistency and efficiency. Uses time and resources wisely.

Position Type/Expected Hours of Work:

This is a part-time position responsible for providing weekend and holiday coverage. Work hours will vary based on referral activity, admissions needs, and operational requirements. Employees are paid only for actual hours worked and must accurately record all time worked through established timekeeping procedures. Typical hours range from approximately 8 to 16 hours per weekend and 4 to 8 hours per holiday, although additional hours may be required based on business needs. Work during inclement weather may be required.

Travel:

This position requires occasional local travel to meet with prospective residents and clients, referral sources, hospitals, rehabilitation facilities, physician practices, and other healthcare or community organizations. When in-person visits are not required, certain job duties may be performed remotely. Employees must be able to travel locally as needed to fulfill the responsibilities of the position.

Education and Experience Requirements:

• High school Diploma or GED (Required)
• Associate’s/2-year degree in Business Administration, Marketing, Social Work, Human Resources, or Nursing (Required) Bachelor's (Preferred)
• PA Registered Nurse License (Preferred)
• 3-5 years’ experience in a clinical long-term care environment
• 3-5 years’ experience in healthcare marketing or senior housing
• Completion of the Highlands Hearthstone Ambassador training within 30 days of employment (Required)

Work Authorization/Security Clearances:

• Medical Screening
• Criminal History Clearance
• FBI Fingerprint Clearance (Only required if you have not lived in PA for the last 2 years)
• Immigration and naturalization (I-9) Clearance
• Valid Pennsylvania Driver's License and acceptable MVR

Physical Requirements and Physical Demands:

• While performing the duties of this job, the employee is regularly required to talk and hear. Visual acuity must be adequate to perform job duties, including reding information from printed sources and computer screens. The employee continuously is required to sit, stand, and walk. The employee is occasionally required to climb, bend, crouch, squat, crawl, balance, pull with force, pull above head, pull above shoulder, lift from floor level up, lift from waist level up, lift about shoulders/head, lift 50 lbs. maximum; life, push, pull with assistance (mechanical or co-workers) the weight of the average patient specific to department.

Safety Hazards and Physical Environment:

• General office working conditions.
• May be exposed to blood borne pathogens.
• May be exposed to communicable diseases.
• May be exposed to rare occasions during which it is necessary to interact with a resident exhibiting aggressive behavior.