What are the responsibilities and job description for the Café Barista / Retail Sales Associate position at The Highlands at Harbor Springs?
Overview:
Responsibilities:
The Highlands at Harbor Springs is currently looking for new Cafe Baristas to join our team! You will be responsible for taking and making coffee orders as well as taking payments and maintaining inventory. You will also be responsible for the sale of our retail items as well. This is a full-time or part-time seasonal position with flexible scheduling, giving you plenty of time to enjoy the perks that come with working for an amazing resort.
Team Member Perks:
- Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.
- Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.
- Dining Discounts – Receive 25% off at Boyne restaurants.
- Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.
- Free Water Park Passes – Access to Avalanche Bay Water Park.
- Lodging Discounts – Special rates for friends and family.
- Tuition Reimbursement – Support for continuing education.
- Housing Availability – First-come, first-served team member housing.
- Health Insurance – Available for Full-Time Year-Round Team Members.
- AllyHealth – Access to health services for all employees.
Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands
Our Core Values: LEADS by Serving
At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.
- Long-Term Thinking
- Excellence in Execution
- Attitude is Everything
- Develop Create People
- Serve our team members first so they can, in turn, serve our guests and community
Responsibilities:
Primary Responsibilities (60-80% of time)
- Prepare and serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
- Receive and process customer payments.
- Serve prepared foods, such as muffins, bagels, or sandwiches.
- Follow all health regulations and assist in maintaining a sanitary environment.
- Describe menu items to customers or suggest products that might appeal to them.
- Upsell food and beverage items by using suggestive selling techniques.
- Check identification of customers to verify age requirements for purchase of alcohol.
- Perform side work at the start and end of each shift as required by service station assignment.
- Accurately process the receipts/bank/sales for the day
- Respond promptly and courteously to any customer requests.
Secondary Responsibilities (20-40% of time)
- Provide customers with product details, such as coffee blend or preparation descriptions.
- Provide customers the help they may need for our many retail items
- Communicates absences and schedule changes promptly.
- Answer questions about our food, beverages, and other restaurant functions and services.
Additional Duties
- Additional responsibilities as assigned by your manager
- Certification: ServSafe (or obtain upon hire)
- Experience: Minimum 1 year; prior barista or retail sales experience preferred
- Skills: Knowledge of espresso machines and coffee preparation, customer service, attention to detail, and good communication
- POS/System: Experience with POS systems helpful