What are the responsibilities and job description for the Front Desk Agent position at The Hideout Golf Club & Resort?
Job Summary:
The Front Desk Agent is the first point of contact for guests and plays a key role in creating a welcoming and positive experience. This position is responsible for handling check-ins and check-outs, managing reservations, addressing guest inquiries, and ensuring smooth front desk operations.
Key Responsibilities:
- Greet guests warmly and provide exceptional customer service throughout their stay
- Perform check-in and check-out procedures efficiently and accurately
- Manage room reservations, cancellations, and modifications using the hotel’s booking system
- Answer phone calls, emails, and in-person inquiries regarding room availability, rates, and hotel services
- Handle guest requests, complaints, and concerns promptly and professionally
- Maintain accurate records of guest information, payments, and room assignments
- Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction
- Process payments, verify billing details, and balance cash drawers when required
- Provide information about hotel amenities, local attractions, and services
Pay: $13.00 - $15.00 per hour
Work Location: In person
Salary : $13 - $15