Warranty Administrator / Automotive Administration - Pocomoke CDJR Ford

Income range will be from $40,000 to $65,000 per year.

Address: 1618 Ocean Highway, Pocomoke. MD, 21851/ Contact 302-648-JOBS (5627) with any questions

Automotive Warranty Administrator - Full Time

Hertrich Family of Dealerships

Join a Growing, Family-Owned Automotive Leader!

Hertrich Family of Dealerships proudly represents 24 dealerships, 15 collision centers, and 18 automotive brands across Delmarva and beyond. Family-owned and operated for over 60 years, Hertrich has built a reputation for stability, integrity, and career growth. We are committed to supporting our employees, customers, and the communities we serve.

Due to continued growth, we are seeking a motivated and detail-oriented Automotive Warranty Administrator to join our service team. This position plays a critical role in ensuring warranty claims are processed accurately and efficiently while supporting our service advisors, technicians, and management team. This is an excellent opportunity for someone with automotive dealership experience or a strong warranty claims background who thrives in a fast-paced, team-oriented environment.

What We Offer

• Competitive Compensation
• Medical, Dental, Vision & Life Insurance
• Short- and Long-Term Disability Plans
• 401(k) Plan with Employer Match
• Paid Vacation, Holidays, and Personal Days
• Employee Purchase and Service Discounts
• Ongoing Training and Career Advancement Opportunities
  
  

Key Responsibilities

• Submit and process manufacturer warranty claims accurately and promptly
• Review repair orders to ensure compliance with manufacturer requirements
• Track warranty receivables and reconcile warranty payments
• Follow up on rejected or pending claims and resubmit as needed
• Maintain organized and accurate warranty records and documentation
• Communicate with service advisors, technicians, and manufacturers
• Assist with customer inquiries and support the service department as needed
• Help ensure warranty processes meet dealership and manufacturer standards
  
  

Qualifications

• Automotive dealership experience preferred
• Warranty administration / claims experience strongly preferred
• Strong computer, data entry, and organizational skills
• Excellent attention to detail and accuracy
• Ability to multitask and prioritize in a fast-paced environment
• Strong communication and customer service skills
• High School Diploma or GED required
  
  

At Hertrich Family of Dealerships, we value integrity, teamwork, and professional growth. We provide a supportive environment where motivated employees can build rewarding, long-term careers.

We are an equal opportunity, drug-free employer.

Apply today and become part of the Hertrich team!

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