What are the responsibilities and job description for the Manager, Retail & Warehouse (Hershey's Chocolate World) position at The Hershey Company?
Location: Hershey, PA
Department: The Hershey Experience; Hershey’s Chocolate World Operations
Summary of Role:
The Manager, HCW Retail & Warehouse leads the end‑to‑end retail store and warehouse operations at Hershey’s iconic Chocolate World attraction, one of the most visited brand destinations in the country. This role is accountable for delivering world‑class guest experiences while driving strong financial performance, labor efficiency, inventory accuracy, and a culture of safety through the leadership of multiple operational leaders and frontline teams.
As a key people leader, the role integrates Hershey brand standards with disciplined retail and warehouse execution to ensure consistent, high‑quality operations across a fast‑paced, high‑volume environment. The Manager partners cross‑functionally to translate business priorities into daily execution, develop leadership capability at all levels, and continuously improve operational performance. This position offers a unique opportunity to lead at scale, influence the guest experience of millions of visitors, and grow within a globally recognized consumer brand.
Role Responsibilities:
The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.
You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.
You can request an accommodation via phone or email.
To request an accommodation via phone, please call 1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.
Department: The Hershey Experience; Hershey’s Chocolate World Operations
Summary of Role:
The Manager, HCW Retail & Warehouse leads the end‑to‑end retail store and warehouse operations at Hershey’s iconic Chocolate World attraction, one of the most visited brand destinations in the country. This role is accountable for delivering world‑class guest experiences while driving strong financial performance, labor efficiency, inventory accuracy, and a culture of safety through the leadership of multiple operational leaders and frontline teams.
As a key people leader, the role integrates Hershey brand standards with disciplined retail and warehouse execution to ensure consistent, high‑quality operations across a fast‑paced, high‑volume environment. The Manager partners cross‑functionally to translate business priorities into daily execution, develop leadership capability at all levels, and continuously improve operational performance. This position offers a unique opportunity to lead at scale, influence the guest experience of millions of visitors, and grow within a globally recognized consumer brand.
Role Responsibilities:
- Retail Store Operations Leadership – Leads day‑to‑day execution of the Hershey’s Chocolate World retail store, ensuring guest experience standards, visual merchandising, point‑of‑sale execution, and seasonal readiness. Sets operational priorities and removes barriers for Operations Managers to deliver consistent, high‑volume performance.
- Warehouse, Inventory & Fulfillment Operations – Oversees back‑of‑house warehouse and inventory operations, including product flow, inventory accuracy, fulfillment efficiency, and shrink controls. Partners with Supply Chain and DTC teams to ensure inventory availability and disciplined execution across peak and non‑peak periods.
- Financial & Business Performance Management – Owns retail sales, margin, shrink, labor optimization, and inventory productivity targets. Analyzes performance trends, forecasts demand, and adjusts execution plans to deliver financial commitments.
- People Leadership & Capability Development – Leads and develops Operations Managers and Supervisors, building leadership capability and bench strength. Drives engagement, retention, performance management, and succession planning for a large, seasonal workforce.
- Safety, Compliance & Continuous Improvement – Champions safety, compliance, and operational excellence across retail and warehouse environments. Leads continuous improvement initiatives to enhance efficiency, quality, and the end‑to‑end guest experience while ensuring adherence to company standards.
- Education –
- Bachelor’s degree.
- Experience –
- At least 5 years leading multi unit food service and/or attraction operations
- Experience managing high volume, seasonal, and flexible workforces
The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.
You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.
You can request an accommodation via phone or email.
To request an accommodation via phone, please call 1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.