Managing Director

About the Inn

The Hermosa Inn is one of Arizona’s most celebrated resorts. Ranked in Travel Leisure's Top 500 Hotels in the 2024 World's Best Awards list, the AAA-Four Diamond Hermosa Inn is a jewel of a hideaway in the heart of the Valley; minutes from Phoenix and Scottsdale yet surrounded by an exclusive neighborhood in Paradise Valley. Originally hand-crafted in the 1930's by cowboy artist Alonzo "Lon" Megargee as his private residence, the Inn's adobe architecture has kept its "old Arizona" character and charm. All 43 casitas are surrounded by spectacular landscaping and beautiful desert vistas. The accommodation retains the legendary personality and intimate atmosphere of the original hacienda while enhancing each space with upgraded amenities for a more luxurious experience.

The culinary centerpiece of the Inn is LON's at the Hermosa, the celebrated AAA- Four Diamond restaurant renowned for globally inspired Arizona fare, which is complemented by its bar and casual dining counterpart, LON's Last Drop, aptly named after one of the many paintings by Megargee that can be seen throughout the historic Inn.

Position Summary

The Managing Director serves as the ultimate brand ambassador and executive leader of The Hermosa Inn, providing strategic vision, operational leadership, and financial oversight for this award-winning luxury boutique property. Renowned for delivering exceptional guest experiences, authentic Southwest charm, and world-class hospitality, The Hermosa Inn requires a leader who embodies the property’s distinctive culture and commitment to excellence.

This position is responsible for the overall management, operational excellence, ensuring strong financial performance, all in alignment with the hotel’s strategic goals. The Managing Director will oversee all aspects of the property’s operations, including guest experience, developing and executing operating budgets, cultivating and supporting a high-performing leadership team, partnering closely with sales and marketing efforts, revenue optimization, brand positioning, and community involvement enhancing the hotel’s visibility and standing as a premier luxury destination.

The ideal candidate is a dynamic hospitality professional with experience in luxury boutique hotel management, a passion for delivering personalized guest service, and a proven track recordto drive profitability while preserving the unique culture and reputation of the property.

Key Responsibilities

Operational Leadership

• Direct and oversee all hotel operations including rooms, food & beverage, housekeeping, engineering, guest services, and marketing.

• Ensure exceptional guest satisfaction through consistent delivery of luxury hospitality standards.

• Maintain and elevate the property’s reputation as a premier boutique destination.

Financial Management

• Develop and execute annual operating budgets and strategic business plans.

• Drive revenue growth, profitability, and operational efficiencies.

• Monitor financial performance metrics including GOP, RevPAR, ADR, labor costs, and expense management.

• Implement cost-control initiatives while maintaining service excellence.

Team Leadership & Culture

• Recruit, mentor, and develop a high-performing leadership team.

• Foster a culture rooted in accountability, collaboration, professionalism, and personalized guest service.

• Promote employee engagement, retention, and ongoing professional development.

• Lead by example with a hands-on, visible management style.

Sales, Marketing & Community Relations

• Partner with sales and marketing teams to maximize occupancy, market share, and brand visibility.

• Cultivate relationships with local businesses, tourism organizations, community leaders, and high-value clientele.

• Represent Hermosa Inn at industry events and within the local hospitality community.

Guest Experience Excellence

• Ensure all guest interactions reflect the highest standards of luxury hospitality.

• Proactively address guest feedback and implement continuous improvement initiatives.

• Oversee service recovery efforts and uphold the property’s reputation for excellence.

Compliance & Property Standards

• Ensure compliance with all federal, state, and local regulations.

• Maintain exceptional property appearance, safety standards, and operational integrity.

• Oversee capital improvement projects and long-term asset preservation initiatives.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.

• Minimum 8–10 years of progressive luxury hotel leadership experience, including senior executive or general management responsibilities.

• Proven success managing boutique luxury or independent hospitality properties preferred.

• Strong financial acumen and operational expertise.

• Exceptional leadership, communication, and interpersonal skills.

• Demonstrated ability to build high-performing teams and deliver elevated guest experiences.

• Knowledge of luxury hospitality trends, revenue management, and service excellence standards.

Preferred Attributes

• Entrepreneurial mindset with strong strategic thinking capabilities.

• Passion for boutique luxury hospitality and personalized guest experiences.

• Hands-on leadership style with attention to detail.

• Ability to thrive in a fast-paced, guest-centric environment.

Benefits

• Medical, dental, and Vision

• Paid time off and holidays

• Bonus 

• Employee dining and hospitality perks

 Compensation

• Base Salary: $200,000 annually

• Performance-Based Bonus Opportunity

• Comprehensive Executive Benefits Package

The Hermosa Inn is an equal opportunity employer committed to creating an inclusive workplace that values diversity, collaboration, and excellence.