Membership Director

The Hermitage Club at Haystack Mountain
Wilmington, Vermont
Full-Time | Year-Round

The Hermitage Club at Haystack Mountain, a premier private, member-owned ski resort in Vermont’s Green Mountains, is seeking a highly polished and service-driven Membership Director to lead the full member experience.

This is a unique opportunity for a hospitality professional who understands that exceptional service is personal, thoughtful, and anticipatory. The Membership Director will serve as a visible ambassador for the Club, guiding prospective members through the sales process while also overseeing the ongoing member experience in a concierge-style manner.

This role is ideal for someone who enjoys building relationships, creating seamless service experiences, leading a member-facing team, and helping members feel genuinely known, welcomed, and cared for.

The Membership Director will oversee membership sales, prospect communication, new member onboarding, member engagement, service recovery, and day-to-day member support. This position will also supervise the Member Services Manager and help set the tone for a warm, responsive, and highly professional member service culture.

Working closely with Club leadership and departments including Food & Beverage, Events, Mountain Operations, Ski School, Retail, Spa, Finance, and Facilities, the Membership Director will ensure that member needs are anticipated, communicated, and followed through with care.

Key Responsibilities

• Lead the full membership experience, from prospect inquiry through onboarding, engagement, and retention.
• Manage the membership sales process, including prospect follow-up, tours, applications, referrals, and pipeline tracking.
• Provide concierge-style support for members and their families, ensuring requests are handled promptly, professionally, and thoughtfully.
• Supervise, coach, and support the Member Services Manager and member-facing service team.
• Serve as a primary Club ambassador and trusted point of contact for members, guests, and prospective members.
• Partner with departments across the Club to coordinate member needs, special requests, events, communications, and service expectations.
• Lead new member onboarding and help members become connected to Club amenities, events, and services.
• Track membership activity, prospect trends, member engagement, resignations, referrals, and service opportunities.
• Support Member / Club Events, seasonal communications, and member engagement initiatives.
• Maintain confidentiality, discretion, and professionalism in all member-related matters.

The Ideal Candidate

The successful candidate will be a confident and gracious hospitality leader who is highly organized, emotionally intelligent, and energized by service. They will understand how to balance sales, relationship management, team leadership, and operational follow-through in a private club or luxury hospitality environment.

Qualifications

• Experience in private clubs, luxury hospitality, resorts, membership sales, concierge service, or member relations preferred.
• Strong relationship-building, sales, communication, and service recovery skills.
• Proven ability to lead, coach, and support a member-facing team.
• Excellent attention to detail and ability to manage multiple priorities.
• Comfortable working with CRM, membership, or club management systems.
• High level of discretion and professionalism.
• Ability to work weekends, holidays, evenings, and peak seasonal periods as needed.

Why Join The Hermitage Club?

The Membership Director will play a central role in shaping how members experience The Hermitage Club. This position offers the opportunity to build meaningful relationships, lead an important department, support membership growth, and help create a service culture that reflects the warmth, care, and excellence expected in a premier private resort community.

The Hermitage Club is an equal opportunity employer.

Salary : $85,000 - $90,000