Center Experience Coordinator (Part-Time)

About The Heritage Group

The Heritage Group is a fourth-generation, family-owned business focused on construction and materials, environmental services and specialty chemicals. Over the last 90 years, the Heritage portfolio has grown to include more than 50 companies that employ more than 6,000 people. What unites this diverse group of businesses and individuals is our commitment to create a safer, more enriching, and sustainable world by harnessing the power of family.

When businesses within The Heritage Group join forces, greater success is achieved. The Center serves as a hub for collaboration, connecting The Heritage Group's family of companies. As a modern workspace, The Center fosters innovation, problem-solving, and the pursuit of new business opportunities. As the Experience Coordinator for The Center, you are the face of our organization; connecting employees, business partners and guests to resources enabling innovation, collaboration, and learning. By exemplifying professionalism and impeccable service skills, the Coordinator provides each person who walks into The Center a world-class, premium experience. Each day will be unique, requiring an ability to prioritize, multitask, think creatively, take initiative and exhibit confidence in all situations. The Coordinator brings positive energy to each interaction, resolves issues quickly and effectively, and makes everyone feel welcome and appreciated. In addition to this, you will also ensure the successful coordination of events hosted at the site. You will be responsible not only for the planning and execution of scheduled events; but will also be proactive in outreach to ensure internal stakeholders and external partners understand the capabilities and benefits of using The Center.

• This role is part-time and expected to be on-site at The Center in Indianapolis, IN*
  
  

Essential Functions

• Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with employees, business partners and guests.
• Act as a connector between users and resources in The Center ensuring rooms are set-up appropriately, stocked with needed supplies etc.
• Management of event calendar via Outlook and Reserve software program to ensure rooms are booked accurately and any conflicts are resolved.
• Engage with other Center support team members (IT, Facilities, etc.) to ensure a consistent service experience from all.
• Support front desk coverage during lunches and vacations as needed.
• Successfully manage the identification and addressing of client needs including comprehensive understanding of the total event planning process, event requirements and contractual obligations to implement both small- and large-scale events.
• Responsible for placing catering orders and set up of deliveries.
• Support Center Leader and Center Manager on ancillary tasks and additional tasks needed to deliver flawless execution of hosted events.
• Administer the reconciliation of Pcards for our partners utilizing The Center team’s services.
• Mange appropriate vendor relationships to include catering, decorations, entertainment, and transportation.
• Overall, be versatile and flexible to accommodate any needs that arise on a daily basis.
• Administer the management of conference and event rooms reserved
• Manage and organize stock, equipment, and décor closets and rooms
• Be able to effectively negotiate conflict
• Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company’s core values, competencies, and skills.
  
  

Education Qualifications

• Preferred Bachelor's Degree in Hospitality, Marketing, Public Relations or similar field.
  
  

Experience Qualifications

• Preferred 1 years Experience with event planning; corporate experience
• Required Prior customer service, front desk, hospitality and/or administrative experience in a professional environment
• Required Flexibility with morning and evening hours. Some weekends are required.
• Require - demonstrated ability to hold yourself accountable to high standards in quality of work, relationship-building and professionalism - Integrity
• Required - ability to provide outstanding client service at all times.
  
  

Skills And Abilities

• A Strong Communicator. Your writing and speaking skills are clear and effective, helping you connect well with others. You ask the right questions to understand client's need and meet their expectations without exception.
• A Team Player. You effectively collaborate with the appropriate partners in delivering the best experience to users of The Center. You willingly flex your schedule and take on tasks that support overall team objectives.
• Organized. You are flexible and able to manage competing interactions smoothly. You employ proven project management tactics to meet a demanding workload.
• Creative. You present innovative ideas to your clients that heighten the impact of, and attendee experience at an event.
• Motivated. You invest extra energy to reach your goals, and are driven not only by your success but that of the entire organization.
• Solution-Oriented and Tenacious. You follow through on commitments and develop credibility with stakeholders throughout the organization.
• Poised. You remain calm under pressure and exhibit confidence in high-pressure situations. You maintain the organizations' reputation in the way you negotiate with external partners.
  
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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