What are the responsibilities and job description for the Hospital Liaison position at The Heights Rehabilitation and Healthcare Center?
Hospital Liaison
The Heights Rehabilitation and Healthcare Center
Broadview Heights, Ohio
The Heights Rehabilitation and Healthcare Center is seeking an outgoing, relationship-driven Hospital Liaison to join our team. This position plays an important role in building strong partnerships with hospitals, physicians, case managers, social workers, and other referral sources while helping patients and families navigate the transition to skilled nursing and rehabilitation services.
The ideal candidate is a confident communicator who understands the healthcare referral process, enjoys developing professional relationships, and is passionate about connecting individuals with high-quality care.
Key Responsibilities
Develop and maintain strong relationships with hospital discharge planners, case managers, social workers, physicians, and other referral partners
Serve as a knowledgeable and responsive representative of The Heights within the healthcare community
Identify and evaluate potential admissions in collaboration with the facility’s admissions and clinical teams
Educate patients, families, and referral sources about available rehabilitation, nursing, and specialty services
Conduct regular hospital and referral-source visits to promote facility services
Provide timely follow-up on referrals and assist with coordinating smooth transitions of care
Participate in networking events, community outreach, and business-development activities
Track referral activity, market trends, and opportunities for census growth
Maintain professionalism, confidentiality, and compliance with all applicable healthcare regulations
Qualifications
Previous experience in healthcare marketing, admissions, business development, case management, or a related role preferred
LPN or RN licensure preferred, but not required
Knowledge of skilled nursing, rehabilitation, hospital discharge planning, or post-acute care is highly desirable
Excellent communication, relationship-building, and presentation skills
Self-motivated, organized, and comfortable working independently in the community
Ability to manage multiple referrals and priorities with timely follow-through
Reliable transportation and willingness to travel throughout the local market
Why Join The Heights?
Competitive compensation
Supportive and collaborative leadership team
Opportunity to build meaningful healthcare partnerships
A rewarding role helping patients and families access the care they need
The opportunity to contribute directly to the continued growth and success of our facility
Join The Heights Rehabilitation and Healthcare Center and help us strengthen community partnerships while making each transition to post-acute care as smooth and supportive as possible.
Apply today to become part of our team!