What are the responsibilities and job description for the Shipping & Receiving Lead position at The Heel Shoe Fitters?
Shipping & Receiving Lead
The Heel Shoe Fitters | Ashwaubenon, WI
Job Type: Full-Time | 40 Hours Per Week
Pay: $18.00–$22.00 per hour
About The Heel
The Heel Shoe Fitters is considered one of the premier footwear retailers in the United States, and we would love to have you join The Heel Team!
Our Mission Statement
Through investment in our employees, we are committed to providing a world renowned customer experience that delivers beyond expectations. Our unmatched service, quality, and selection will help our customers live an active and fulfilling life.
Position Overview
We are seeking a motivated, dependable, and highly organized Shipping & Receiving Lead to join our team.
This is a hands-on leadership position where you will work directly alongside our shipping and receiving team while helping coordinate daily operations, assign tasks, establish priorities, and ensure work is completed accurately and efficiently.
The ideal candidate is a natural leader who takes initiative, communicates effectively, leads by example, and understands how to balance their own responsibilities with helping others stay productive.
This is a working lead position, not a management role. You will help guide daily workflow and serve as a key communication link between the team and management.
What You Will Be Doing
Daily Team Leadership & Coordination
- Work alongside team members to complete daily shipping, receiving, and inventory tasks.
- Assign daily responsibilities to team members each morning based on operational priorities.
- Adjust assignments and priorities throughout the day as workload and business needs change.
- Monitor daily progress to ensure tasks are completed accurately and on time.
- Help maintain a productive, organized, and team-oriented work environment.
- Provide guidance and support to team members when questions or challenges arise.
- Lead by example through a strong work ethic, positive attitude, and willingness to assist wherever needed.
Shipping & Receiving Operations
- Pick, pack, verify, and prepare online orders for shipment.
- Receive and inspect incoming merchandise for accuracy, quality, and condition.
- Verify incoming shipments against purchase orders and packing lists.
- Identify and report damaged, missing, or incorrect merchandise.
- Assist with processing daily customer returns.
- Ensure merchandise is properly labeled, organized, and stored.
- Help ensure outgoing orders are completed within required shipping deadlines.
Inventory & Warehouse Organization
- Assist with daily inventory cycle counts.
- Coordinate and complete daily backstock reports and related tasks.
- Perform inventory transfers and product movements throughout the warehouse.
- Help maintain accurate inventory records and product locations.
- Maintain a clean, safe, and organized working environment.
- Assist with other warehouse and operational tasks as needed.
Communication & Accountability
- Serve as a primary point of contact for daily workflow questions within the department.
- Communicate daily progress, incomplete tasks, and outstanding priorities to management.
- Promptly report operational challenges, inventory discrepancies, workflow issues, or employee-related concerns to the manager.
- Identify potential delays or problems before they impact daily operations.
- Help ensure team members understand and follow established procedures.
- Assist with training new employees and reinforcing proper processes.
What We Are Looking For
- High school diploma or GED required.
- Previous shipping, receiving, warehouse, or inventory experience preferred.
- Previous team lead or leadership experience preferred.
- Strong organizational and time-management skills.
- Ability to prioritize multiple tasks and adjust quickly as needs change.
- Excellent communication and interpersonal skills.
- Dependable, self-motivated, and comfortable taking initiative.
- Ability to provide clear direction while maintaining positive working relationships.
- Strong attention to detail and commitment to accuracy.
- Comfortable using computers and learning new software programs.
- Ability to work independently while supporting a team environment.
- Ability to remain on your feet for extended periods, occasionally lift up to 30 pounds, and safely use a ladder.
Preferred Skills
- Experience working in a retail shipping or warehouse environment.
- Familiarity with inventory management systems.
- Proficiency in Microsoft Office and Google Workspace.
- Basic Excel knowledge.
- Experience training or coordinating team members.
What We Offer
- Full-time employment (40 hours per week).
- 401(k) with company matching.
- Health insurance.
- Vision insurance.
- Paid time off.
- Employee discount.
- Training and opportunities for professional development.
Additional Information
Location: Ashwaubenon / Green Bay, WI 54304
Work Location: In person
Schedule: Full-time, 40 hours per week
Language: English required
Join The Heel Team!
If you are a hardworking, organized individual who enjoys working alongside others, taking initiative, and helping a team succeed, we encourage you to apply.
We are looking for someone who will lead by example, take ownership of daily responsibilities, and help keep our shipping and receiving operations running smoothly.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Language:
- English (Required)
Ability to Commute:
- Green Bay, WI 54304 (Required)
Ability to Relocate:
- Green Bay, WI 54304: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $22