What are the responsibilities and job description for the Loss Prevention Officer position at The Hedreen Hotel Employer?
Salary: $24.50/hour
(This is a fixed hourly wage rate. No wage range exists).
BENEFITS:
- Affordable Medical/Dental/Vision after 30 days of employment with free Back Joint Care Program
- Free Short-Term Disability (up to $750/week). Long-Term Disability at cost (up to $10K/month) after 30 days of employment
- Free Basic Life Insurance Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary)
- Paytient Healthcare Spending
- 401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%)
- Generous Paid Time Off (PTO) Plan (accrue from day one at a rate of 0.061 hours per regular hour worked, use on 91st day of employment)
- Voluntary Life Accidental Death & Dismemberment (AD&D) Plan
- Free Employee Assistance Program (EAP)
- Travel Assistance Program
OTHER BENEFITS:
- Hotel discounts at 10,000 global destinations (nightly rates as low as $45)
- Parking: Discounted parking in hotel garage ($7/day or $140 monthly pass)
- 50% subsidy for public transportation expenses
- Referral program of $250 per successfully referred new hire
- Complimentary cafeteria meals
- Monthly employee appreciation events
- Employee Exercise Room
- Community Service Events
- This position is eligible for overtime
WHY THE RENAISSANCE SEATTLE HOTEL?
Were you always the curious kid that opened every cabinet, peeked behind every door, and never passed up the opportunity to ask "why"? If that sounds like you, then the Renaissance is the place for you! Here at the Renaissance Seattle we welcome you to bring your personal style to every experience and interaction and encourage the curiosity and the “why” in you. If you’ve got authentic style, a natural curiosity, and a warm way with people, then come live the Renaissance way…. live life to DISCOVER. If you’re passionate about your neighborhood, always looking to explore places one wouldn’t find in a travel guide and love making new and exciting discoveries then the Renaissance Seattle is the right place for you to shine, explore, and grow! The Renaissance isn’t just a place to spend the night, it's a place with style just as unique and adventurous as yours. We’re not just looking for anyone… We’re looking for YOU!
Where do you want your career to go? It’s up to you. A lifer in your discipline – great, we know you will perform exceptionally every day. Would you like to explore other disciplines at some point? There is no better opportunity than this one. Striving to be a Loss Prevention Supervisor, Loss Prevention Manager, Director of Rooms, or more? We’ll support you all the way.
ABOUT OUR MANAGEMENT COMPANY
- The R.C. Hedreen Company is Seattle’s pre-eminent hotel developer. The company built the Hilton, Crowne Plaza, Renaissance, Grand Hyatt, Hyatt at Olive 8, Hyatt Regency, and more to come
- Ownership is also the management company – No red tape
- The company values longevity – nearly half of our team has been with us 5 years
ABOUT OUR HOTEL
- 4th largest hotel in Seattle with 557 rooms, 28,000 sq. ft of meeting space
- Stable operation – hotel has never been sold
- Three onsite Beverage and Food outlets, The Fig & The Judge Restaurant, the 515 Bar & Lounge, The 515 Coffee Bar
JOB SUMMARY
We are seeking a Renaissance Loss Prevention Officer to create a safe environment for guests and staff members. The successful Loss Prevention Officer ensures safety practices of employees and guests throughout the hotel, and of course, they are relationship builders, as they handle emergent situations in a calm, de-escalating manner, and assist with guest requests while applying customer service. This position reports to the Loss Prevention Manager, and the primary responsibilities are listed below, to include and are not limited to the following:
JOB DUTIES
- Patrol all areas of the property and assist guests with room access
- Monitor security feeds and conduct daily physical hazard inspections
- Calmly respond to incidents and accidents and assist guests/employees during emergency situations
- Defuse guest disturbances and escort individuals from the property if necessary
- Conduct investigations, gather evidence, and facilitate interviews with relevant parties
- Accurately complete required shift reports and maintain confidentiality of all loss prevention documents
- Receive and facilitate deliveries of incoming and outgoing packages
- Gather, log and assist with shipping of Lost and Found items from the hotel property
- Valet park guest vehicles
- Support other hotel departments as-needed with logistics tasks such as: Food delivery, Amenities delivery and other tasks as assigned
- All other duties assigned
REQUIREMENTS
- High school diploma or equivalent
- Previous security experience in a hotel or similar environment and/or formal training in Loss Prevention, and 2 years in a position working with the general public
- Must be able to write, type, and verbally communicate clearly and proficiently in English, and while utilizing phone and computer systems
- Proficient computer skills
- Ability to de-escalate dynamic situations
- Ability to perform job duties while demonstrating customer service skills in a fast-paced, high volume environment
- Valid WA State driver’s license - On occasion, this position may be required to park guest vehicles. Must obtain a driver abstract after contingent offer
Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Renaissance Seattle does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws. Consistent with these obligations, Renaissance Seattle also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.
Washington State is an “at-will” state and as such both employer and employee reserve the right to terminate employment at any time, with or without notice or cause, except as otherwise provided by law.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified and are subject to reasonable adaptations at any time, as the company requires. This job description is not a contract and may be adjusted as deemed appropriate in the employer’s sole discretion. For inquiries regarding this specific job posting, please e-mail us at hr@renaissanceseattle.com.
Salary : $24 - $25