What are the responsibilities and job description for the Box Office Representative position at The HEAT Group?
The Miami HEAT and Kaseya Center are hiring for Box Office Representatives to sell tickets, distribute will call and service all of our guests at all HEAT games and Arena events with the highest degree of courtesy, professionalism, thoughtfulness, sincerity and enthusiasm. Responsibilities include but are not limited to:
- Provide exceptional customer service to all of our guests at all HEAT games and Arena events.
- Professionally and accurately sell tickets for all HEAT games and Arena events to our guests at our sales windows.
Qualifications:
- Accurately distribute will call tickets to our guests for all HEAT games and Arena events.
- Must be able to reconcile all daily sales without any overage/shortage occurring.
- Must be able to communicate clearly and persuasively in positive and negative situations and remain professional with our guests at our Customer Service windows.
- Answer inbound phones with the highest level of courtesy and accurately answer all guests inquires.
- High school diploma and Six months to one year of cashier experience, strong verbal and written communication skills, proven organization skills, computer literate, and strong customer service skills preferred.
- Ticketmaster and Archtics experience a PLUS.
Event Staff Benefits
- Competitive Pay Rates
- Overtime Pay (I.5 times regular rate) on Company Observed Holidays
- Paid Training
- Free Parking
- Discounted Employee Meals
- 30% discount at Miami HEAT Retail Store
- Eligible formonthly MVP Recognition Program
- (Most Valuable Players will receive Game Tickets with Parking, In-Game Recognition, Dinner, Concessions Voucher, and Photo with the Championship Trophies)
- Elevate Raffle for a chance to win American Express Gift Cards
- End of Season Performance Bonus Program*
*must meet required criteria
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP