Community Manager

INTERESTED? APPLY HERE: Community Manager Application Form

https://forms.gle/c6xnViFp6RX4j5Wr5

ABOUT THE COMMUNITY MANAGER POSITION

The Community Manager is the heartbeat of our student experience. You’re the one who helps people feel welcomed, supported, celebrated, and never alone as they begin transforming their health at the cellular level. Inside our private communities, you are the steady voice, the safe space, and the guide who brings clarity, connection, and encouragement to thousands of students who are ready to reclaim their vitality.

This role is for someone who feels called to serve, who loves building meaningful relationships online, and who understands the power of a positive, high-vibe community in someone’s healing journey. You’re not just “managing posts.” You’re holding a transformational space where breakthroughs happen.

YOU’RE PERFECT FOR THE HEALTH INSTITUTE IF…

• You naturally take initiative — you see what needs attention, step in quickly, and keep the community flowing without waiting for instructions.
• You love building connections, sparking meaningful conversations, and helping people feel welcomed, supported, and part of a thriving group.
• You’re highly organized, able to manage content schedules, daily check-ins, and multiple moving pieces without letting details slip.
• You stay calm and steady under pressure, navigating high message volume or student needs with a grounded, solutions-first mindset
• You’re able to protect the tone of the community, upholding boundaries and enforcing group guidelines with kindness and confidence so the space stays positive, safe, and supportive for everyone.

TOOLS WE USE:

Freshdesk – Ticketing and customer service

GoHighLevel (GHL) – CRM and messaging

Thinkific – Course platform

Canva – Certificate creation

Slack – Internal communication

Zoom – Live calls and student events

Google Workspace – Docs, Sheets, Forms

RESPONSIBILITIES:

Community Engagement & Moderation

• Welcome new members and create a positive first impression that reflects THI values.
• Monitor group activity daily to ensure conversations stay supportive, on-track, and aligned with THI guidelines.
• Proactively initiate conversations, prompts, and touchpoints that encourage connection, sharing, and accountability.
• Identify students who may need additional support and flag them to coaching or SX teams as needed.
• Maintain a safe environment by enforcing community rules and addressing inappropriate posts or behaviors with professionalism and care.

Content Creation & Execution

• Create and publish weekly content aligned with program curriculum (motivation, education, wins, community prompts, call reminders, etc).
• Maintain visual and tonal consistency across all posts using THI brand guidelines.

Student Support & Experience

• Escalate common themes or recurring issues to leadership so program materials or processes can be refined.
• Support live calls by posting reminders, links, replays, announcements, and follow-up instructions.
• Foster a culture of encouragement, accountability, and progress — helping members feel seen, supported, and celebrated.

Cross-Team Collaboration

• Work closely with SX/Coaching to ensure accurate communication around onboarding, group coaching calls or program updates.
• Partner with coaches and practitioners to amplify weekly curriculum content inside the community.
• Communicate trends, insights, and student feedback to the wider THI team to support continuous improvement.
• Coordinate with marketing when needed to align community messaging with larger brand initiatives.

Data, Reporting & Quality Standards

• Track weekly community metrics: engagement, active members, top posts, unanswered questions, and sentiment.
• Provide recommendations based on data to improve content performance, connection, and student outcomes.
• Maintain high standards of communication accuracy, professionalism, and brand alignment.

SCORECARD METRICS/KPIs:

Community Engagement & Moderation

• Member onboarding: 95% of new members welcomed within 24 hours of joining.
• Response time: 90% of member questions/posts responded to within 12 hours.
• Guideline enforcement: 100% of inappropriate posts addressed within 6 hours of detection.
• Engagement rate: ≥ 70% of active members participate in at least one post/comment weekly.

Content Execution & Scheduling

• Content publishing: 100% of scheduled weekly posts published on time.
• Consistency: Maintain ≥ 95% adherence to THI brand guidelines (tone, visuals).
• Content engagement: Average engagement rate (likes/comments/replies) ≥ 15% per post.

Student Support & Experience

• Escalation accuracy: 100% of flagged student issues routed correctly to SX/coaching within 24 hours.
• Live call support: 100% of reminders, links, and replays posted within 2 hours of the event.
• Student satisfaction: ≥ 85% positive sentiment score in quarterly community surveys.

Cross-Team Collaboration

• Communication accuracy: 100% of program updates posted correctly within 24 hours of receipt.
• Curriculum amplification: At least 1 curriculum-aligned community post per week.
• Feedback loop: Deliver ≥ 2 actionable insights per month to leadership based on community trends.

Data, Reporting & Quality Standards

• Weekly reporting: Submit engagement metrics report by Monday 12 PM each week.
• Unanswered questions: ≤ 5% of posts remain unanswered after 48 hours.
• Sentiment tracking: Maintain ≥ 80% positive sentiment score month-over-month.
• Active member ratio: ≥ 60% of total members active weekly.

ABOUT THE HEALTH INSTITUTE:

At The Health Institute, we believe true healing is possible — and it starts at home. Our mission is to empower individuals to transform their mind and body using time-tested, proven protocols rooted in ancient wisdom and modern science. We envision a world where chronic disease is no longer the norm, and where every household is equipped with the knowledge to thrive — physically, mentally, and spiritually.

Through transformative coaching, educational courses, and a thriving community, we equip everyday people to become their own greatest health advocates. 

If you’re passionate about helping others live vibrant, purpose-filled lives — and want to be part of a fast-growing team that’s redefining the future of wellness — you’ll feel right at home here.

COMPENSATION & BENEFITS

This is a Full-Time, W2, remote position. Compensation range for the Community Manager role is $45,000-$65,000 annually, commensurate with experience. Benefits include; Company sponsored medical, dental, and vision insurance, flexible PTO, remote work, company-paid holidays, access to growth opportunities within a mission-driven team & more.

INTERESTED? APPLY HERE: Community Manager Application Form

https://forms.gle/c6xnViFp6RX4j5Wr5