What are the responsibilities and job description for the Patient Services Representative/ Collector (Beechtree DX) position at The Health Alliance?
Position Overview:
As an Observed Urine Specimen Collector, you will be a key part of the team, ensuring the efficient collection and processing of specimens while maintaining the highest standards of professionalism and customer service. This is a field-based role with responsibilities including onsite specimen collection and processing, couriering of samples, coordination with clients and our Draper-based lab, and providing excellent patient care.
Key Responsibilities:
- Conduct observed urine specimen collections for patients of all ages.
- Ensure smooth specimen workflow and timely delivery to meet company needs.
- Travel between locations for collections, sample processing and couriering.
- Manage inventory and supplies for your assigned locations.
- Provide exceptional customer service to clients while maintaining company standards.
- Uphold quality assurance and show strong independent judgment during specimen collection and processing.
- Collaborate with internal teams to resolve issues and continuously improve processes.
- Ensure all processing documentation is complete and reviewed as required.
- Troubleshoot and resolve collection and processing issues with clients and lab staff.
- Ensure compliance with federal and state regulations (including HIPAA) and company policies.
- Travel locally to assigned locations as needed.
- Perform other duties as required.
Qualifications and Skills:
- Experience: Experience in specimen collection or related medical field is preferred but not required.
- Skills: Strong organizational, communication, and interpersonal skills.
- Ability to work independently, prioritize tasks, and handle pressure with professionalism.
- Strong attention to detail and accuracy in record-keeping.
- Excellent verbal and written communication skills.
- Ability to adapt to changing processes and maintain compliance with new procedures.
- Basic knowledge of medical terminology and laboratory information systems is a plus.
- Intermediate computer skills required.
Requirements:
- Must pass a Department of Health & Human Services (DHHS) background check
- High School Diploma or equivalent.