The Head Spa Manager

Job Title: Manager

Location: University Park, Texas

Position Type: Full Time (40 Hours Weekly) (1 Opening)

Schedule: Monday-Tuesday and Thursday-Saturday (1 Saturday Off/Month)

Compensation: $25 hour plus location profit sharing

Job Summary:

BEST WORK ENVIRONMENT. We are here to help you grow! Seeking a positive leader with exceptional attention to detail and a passion for building and scaling luxury wellness businesses. Our ideal Manager is polished, business-minded, and motivated to lead by example while cultivating a high-performing, inclusive team culture. As Manager, you will oversee operations, quality of services including blow outs and scalp therapies, client education, staff and service protocols, mentor and develop your team, drive sales and marketing initiatives, and deliver on the promise of a rejuvenating, world-class client experience.

This is a unique opportunity to join a pioneering brand in aesthetic wellness and contribute to the success of a flagship location that is setting new global standards in luxury spa services—while growing your skills in service and business management. Each location will have three Assistant Managers equally splitting duties.

Ideal Candidate Highlights

• Strong verbal and written communication skills
• Blow Out Drybar Exceptional Experience Required
• UpDo Experience Required
• Punctual, Organized, & Attentive to Details
• Driven, Self-Motivated, & Purposeful
  
• Extensive management experience to including reporting and booking systems

Key Manager Responsibilities:

Client Experience & Relationship Management

• Foster a loyal client base by delivering personalized, seamless service from first impression to follow-up.
• Anticipate and resolve client concerns promptly, ensuring an exceptional guest journey.

• Business Leadership & Sales Growth

• Drive location revenue through strategic promotion of services, memberships, and retail products.
• Oversee and analyze daily, weekly, monthly, and quarterly sales reports; translate insights into action plans.
• Partner with marketing to execute initiatives, events, and campaigns that elevate brand visibility.

• Operations & Inventory Management

• Manage day-to-day spa operations with precision and efficiency.
• Oversee inventory for both retail and backbar; ensure accurate ordering and stock levels to support business needs.
• Implement and monitor operational best practices to uphold standards of excellence.

• Team Leadership & Development

• Recruit, mentor, and inspire staff to perform at the highest level.
• Lead weekly and monthly team meetings to align staff on goals, training, and service excellence.
• Provide ongoing professional development.
• Conduct evaluations of mastery of Head Spa protocols and products for trainees and employed Head Spa Therapists.
• Create staff schedules that balance operational needs with employee engagement and retention.

• Brand & Environment Stewardship

• Maintain a pristine, safe, and welcoming spa environment consistent with luxury brand standards.
• Ensure that all treatments, protocols, and interactions reflect the exclusivity and professionalism of The Head Spa

Key Service Treatments:

• • Fast paced blow outs and styling
  • Luxurious Head Spa Treatments (training provided)
  • Building and educating clients on individualized home regimens for skin and hair (training provided)
  • Skin and scalp analysis (training provided)

Key Additional Qualifications:

• Education:
  • Fully licensed Cosmetologist in Texas
  • Bonus: Bachelor's degree in Business, Communications, Marketing, or related field.
• Experience:
  • Fast paced blow outs experience REQUIRED
  • Minimum 3–5 years of management experience in luxury retail, hospitality, or wellness.
  • Proven track record in sales growth, team leadership, and client relationship management.
• Skills:
  • Exceptional written and verbal communication skills.
  • Strong business acumen with experience in financial reporting, inventory, and operations.
  • Proficiency in Microsoft Office Suite, CRM/POS systems, and social media platforms.
• Attributes:
  • Polished, professional, and detail-oriented.
  • Passionate about wellness, beauty, and delivering world-class experiences.
  • Inspiring leader with the ability to cultivate collaboration and inclusivity.

Benefits

• Competitive compensation performance-based commission.
• Employee discounts on services and luxury retail products.
• Access to advanced leadership training and professional development.
• Positive, team-centered culture in one of Dallas’s most prestigious locations.

Application Process

Please submit your resume and a cover letter highlighting your leadership experience and passion for luxury wellness to careers@theheadspa.com.

The Head Spa is an equal-opportunity employer dedicated to inclusivity, excellence, and innovation.