What are the responsibilities and job description for the Full Time (Live-In) Desk Manager position at The Hastings Inn - NE?
About us
Hastings Inn in Hastings, NE offers a welcoming retreat with comfortable accommodations and convenient amenities. Located in the heart of Hastings.
Job Description:
We are seeking a dynamic and customer-oriented Desk Manager to lead our front desk team and ensure exceptional guest experiences. The ideal candidate will possess strong leadership skills, a keen eye for detail, and a passion for hospitality. This role involves overseeing daily front desk operations, managing staff, and handling guest inquiries with professionalism and efficiency.
Responsibilities:
- Front Desk Operations:
- Supervise and manage front desk staff, including scheduling, training, and performance evaluation.
- Greet and welcome guests, ensuring a smooth check-in and check-out process.
- Address guest complaints and concerns promptly and professionally.
- Customer Service Excellence:
- Ensure high standards of customer service are maintained at all times.
- Provide information about motel facilities, services, and local attractions.
- Handle guest requests and reservations, ensuring accuracy and efficiency
- Administrative Duties:
- Maintain accurate records of bookings, payments, and guest information.
- Prepare and manage daily, weekly, and monthly reports.
- Oversee billing and payment processing, ensuring accuracy and compliance.
- Team Leadership:
- Foster a positive and collaborative work environment.
- Conduct regular staff meetings to ensure clear communication and team alignment.
- Implement and enforce motel policies and procedures.
- Facility Management:
- Ensure the front desk and lobby areas are clean, organized, and presentable.
- Coordinate with maintenance and housekeeping teams to address any facility issues.
- Monitor and manage inventory of front desk supplies.
- Operational Efficiency:
- Optimize front desk processes to improve efficiency and guest satisfaction.
- Develop and implement strategies to enhance guest experiences and occupancy rates.
- Stay updated on industry trends and best practices.
Requirements:
- Proven experience as a Front Desk Manager, Reception Manager, or similar role in the hospitality industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Degree in hospitality management or in a related field is a plus.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Must have 1 to 3 years experience as a Desk Manager.
NOTE:
The job role/positon has a probationary rate for 3 months and a salary raise can be determined after the said probationary period.
Job Type: Full-time
Pay: From $15.00 per hour
Application Question(s):
- Are you willing to undergo Drug Testing?
Work Location: In person
Salary : $15