Medicare Technician

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

We are seeking a Medicare Technician for our Medicare Operations Team. This position is an integral to the support of multiple offices and multiple lines of business. Attention to detail is necessary to ensure all requirements of our customer are met. Strong organization skills necessary to prioritize requests and maintain turnaround times. Must respond appropriately and effectively to customers’ needs in timely and professional manner.

The Medicare/Medbill Technician will perform various functions for personnel in the Field Claim Offices as it relates to Medicare or our Medbill department. Responsibilities include working in multiple systems in support of multiple lines of business and offices. This includes but is not limited to: the development and pricing of liens, developing lien letters and dispute correspondence, ICD-9 and 10 decoding, error corrections, online document management, calculating Penalty and Interest, various types of system tasks, and customer service through phone, fax and mail.

Quality - Accurate and timely response to our customers. Accuracy in processing of multiple tasks and processes ensures accuracy of claim files and lien resolution as well as adherence to state and federal Compliance requirements. Claim research, lien tracking, ICD-9 and 10 decoding and ECOS data error correction are part of the role as is back up for other roles within the team.

Inventory Management -Effectively and efficiently manages assigned caseload (intake and outstanding). Focus on achieving a level of proficiency that leads to an increase in overall productivity. Display an on-going commitment to identifying barriers that impede optimal productivity. Individual Productivity will be measured, as will the timely management of all tasks including backing up of other individual's duties.

Customer Service - Support the achievement of The Hartford's business segment aligned strategic goal of "constantly improving our value to customers" by delivering a value-added customer experience through accurate and timely Medicare reporting and lien resolution efforts. Consistent with the Claims Mission, strive to deliver a distinctive customer experience that deepens customer loyalty such that customers are committed to recommending The Hartford as the insurance company of choice. This position interacts with many customers in many departments as well as external business partners.

• Ensure accuracy and timely task management
• Work closely with peers to deliver on commitments
• Responsible for replying to communications to and for our internal and external customers

Responsibilities related to Work Environment: Demonstrate Sound Judgment - Make decisions in a timely manner; know when to make decisions independently and when to collect more information or involve others. Embrace Change - Accept and adapt readily to change, including changes in organizational structure, management, strategies, business processes and procedures, priorities, etc.

Value Customers - Demonstrate professionalism and establish credibility and rapport in all customer interactions; personally, enhance The Hartford's reputation. Work Effectively and Efficiently - Pay attention to detail that is critical to success of lien resolution efforts and accurate Medicare reporting. Build Effective Relationships - Exchange ideas and information in an open and accepting manner. Build Technical Proficiency - Demonstrate continuous learning by enhancing technical skills/knowledge.

• High School education or equivalent, College degree preferred
• Ability to comprehend workflows and state regulations
• Excellent customer service skills
• Strong time management, organization, and attention to detail
• Exceptional problem-solving skills
• Medical and insurance terminology preferred
• Ability to work in a team environment
• Experience working in a fast-paced environment
• Experience with ECOS and multiple lines of business preferred
• Claims adjusting experience preferred

Work Arrangement: This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations (Hartford, CT, Lake Mary, FL, San Antonio, TX, Las Vegas, NV, Naperville, IL or Scottsdale, AZ) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

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