IT Business Analyst

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The IT Business Analyst at The Hartford will bridge the gap between business needs and technology solutions. This role is crucial in understanding business requirements, analyzing system capabilities, and translating these into functional and technical specifications for IT development teams, ultimately contributing to the efficiency and effectiveness of our insurance operations.

Responsibilities

• Collaborate with business stakeholders across various departments (e.g., Underwriting, Claims, Actuarial) to identify, analyze, and document business requirements, processes, and pain points.
• Conduct in-depth analysis of existing systems and workflows to identify areas for improvement and opportunities for automation or new technology solutions.
• Translate complex business needs into clear, concise, and actionable functional specifications, user stories, use cases, and process flows for development teams.
• Facilitate workshops, meetings, and interviews to elicit requirements and validate proposed solutions.
• Work closely with IT development, QA, and project management teams throughout the software development lifecycle (SDLC) to ensure solutions meet business objectives.
• Assist in the creation of test plans, test cases, and participate in user acceptance testing (UAT) to ensure delivered solutions are high quality and meet business expectations.
• Support change management activities, including training material development and user adoption strategies.
• Act as a liaison between business users and technical teams, ensuring effective communication and understanding.
• Stay informed on industry trends, best practices, and emerging technologies relevant to the insurance sector and business analysis.

This role will have a Hybrid work arrangement, with the expectation of working in an office 3 days a week (Tuesday through Thursday).

Qualifications

• 5 years of experience as an IT Business Analyst, preferably within the insurance or financial services industry.
• Proven ability to elicit, analyze, document, and manage business requirements effectively.
• Generative AI Tool Proficiency: Hands‑on experience leveraging generative AI tools to enhance business analysis work, including requirements definition, process mapping, documentation, and stakeholder insights.
• Strong proficiency in Agile delivery tools such as Rally, Jira, Confluence, SharePoint.
• Strong understanding of software development methodologies (Agile, Waterfall) and the full SDLC.
• Proficiency in creating various documentation types, including functional specifications, user stories, process diagrams (UML, BPMN), and use cases.
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional communication (written and verbal) and interpersonal skills, with the ability to articulate complex technical concepts to non-technical audiences and vice versa.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Strong organizational skills with attention to detail and the ability to manage multiple priorities.
• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.

Candidates must be authorized to work in the US without sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age