Director, Lean Portfolio

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The Hartford is hiring for impactful new roles in the Customer Office. This dynamic team is redefining how we understand, serve, and build trust with our customers by embedding customer-first thinking across the enterprise. As part of the Customer Office, you'll join a collaborative and innovative team that sets enterprise standards, drives strategic investments, and champions a culture where customer needs shape our decisions. If you're passionate about using customer intelligence to deliver frictionless, personalized experiences that make a meaningful impact, this is your opportunity to help shape the future of The Hartford.

The Lean Program/Portfolio Director will lead strategic customer-focused initiatives across the enterprise, ensuring alignment with business objectives and delivering measurable value. This role is responsible for managing customer programs, driving change management, and overseeing communications that reinforce a customer-centric culture. The position requires strong leadership, analytical skills, and the ability to collaborate across business units to optimize customer experience and ROI.

This role will have a Hybrid work arrangement, with the expectation of working in our Hartford, CT office Tuesday through Thursday of each week.

RESPONSIBILITIES:

Program Leadership & Strategy:

• Lead customer program management, including planning, execution, and governance.

• Develop business cases and calculate ROI for customer investments to ensure value delivery.

• Oversee portfolio prioritization and alignment with enterprise goals.

• Manage Customer Office routines and processes to maintain operational excellence.

Portfolio Management:

• Track and report on customer initiatives managed by the Customer Office and coordinate with BU-specific programs.

• Ensure seamless collaboration between Customer Office and business units for integrated execution.

• Lead change management initiatives related to Customer Office efforts across business units.

Stakeholder Engagement and Communications:

• Communicate strategic updates, progress, and outcomes to stakeholders, including executive leadership.

• Prepare and deliver updates, status reports, and action plans for executive forums.

QUALIFICATIONS:

• Bachelor’s degree in business, finance, strategy, or a related field; MBA or advanced degree preferred, or equivalent in experience.

• 10 years in program management, portfolio management, or customer experience leadership roles.

• Proven track record in developing business cases and measuring ROI for strategic initiatives.

• Excellent written and verbal communication skills with a focus on customer-centric messaging.

• Expertise in change management and stakeholder communication.

• Strong analytical and strategic thinking capabilities.

• Ability to lead cross-functional teams and influence at all organizational levels.

• Comfort working in a fast-paced, matrixed environment.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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