What are the responsibilities and job description for the Operations Manager position at The Hangout?
About The Hangout
The Hangout is more than a restaurant—it's a family-friendly destination where food, fun, and entertainment come together. With live music, interactive programming, and unforgettable experiences, we’ve built a brand around great food and even better vibes. We're passionate about creating spaces where guests feel welcome, engaged, and part of something special.
The Hangout Myrtle Beach is seeking a hospitality-driven Operations Manager to lead our management team and play a key role in shaping our brand's reputation in the community and beyond.
Position Overview
The Operations Manager is a leadership role focused on delivering an exceptional guest experience through operational excellence, team development, and market engagement. This position will directly supervise the General Manager and management team, oversee day-to-day restaurant and event operations, and drive growth through strategic partnerships, special events, and brand positioning.
This role is perfect for a leader who is equally passionate about hospitality, team culture, business development, and creating moments guests will remember.
Key Responsibilities
Leadership & Operations Oversight
- Provide direct supervision, coaching, and leadership to the General Manager and the management team to ensure operational excellence.
- Foster a culture centered around hospitality, ensuring that every guest experience is warm, engaging, and aligned with The Hangout’s high-energy, inclusive environment.
- Champion a hands-on leadership style that inspires staff to exceed expectations in service delivery and personal connection with guests.
- Establish and uphold performance standards, service quality, and guest satisfaction across all departments.
- Lead cross-functional coordination between front-of-house, back-of-house, and event teams to ensure seamless operations and consistently excellent service.
Strategic Business Development
- Develop and maintain key partnerships in the local and regional marketplace to drive group business.
- Target opportunities within the sports travel industry, tour operators, and corporate event space to increase bookings and overall brand exposure.
- Collaborate with stakeholders to build and execute B2B sales strategies tailored to The Hangout’s unique experience offerings.
Special Events & Programming
- Lead the ideation, planning, and execution of on-site special events that enhance the guest experience and build community engagement.
- Partner with internal teams and external vendors to deliver events that reflect the spirit of The Hangout.
- Evaluate event performance and guest feedback to drive continuous improvement and innovation.
Brand Positioning & Community Engagement
- Serve as a community ambassador for The Hangout, actively participating in local partnerships, charitable initiatives, and outreach programs.
- Coordinate with the home office marketing team to align on branding, promotions, and messaging that resonate with the Myrtle Beach market.
- Drive local relevance and top-of-mind awareness through consistent community presence and event activation.
Collaboration & Reporting
- Maintain strong communication with executive leadership and the home office, providing updates on operational performance, strategic initiatives, and guest experience metrics.
- Use data and insights to inform decisions and optimize operations.
Qualifications
- 5 years of senior operations leadership experience in hospitality, entertainment, or high-volume restaurant/event venues.
- Proven ability to build and lead high-performing teams focused on guest satisfaction and hospitality.
- Strong background in event programming, business development, and community engagement.
- Excellent communication, strategic thinking, and organizational skills.
- Passion for creating fun, inclusive, and memorable guest experiences.
What We Offer
- Competitive salary and performance incentives
- Health, dental, and vision benefits
- Energetic, team-oriented culture
- The opportunity to shape the guest experience at one of Myrtle Beach’s most exciting destinations
Join The Hangout family and help us bring unforgettable moments to life, one guest at a time.
Visit us: TheHangout.com
hangmb