What are the responsibilities and job description for the Service Line position at The Halal Guys, Washington Street?
All team members are responsible for giving customers a great first impression of The Halal Guys. When a customer arrives at The Halal Guys, they must always receive a warm and sincere welcome, and as they depart, they should receive a heartfelt thank you.
Team Members should perform the following tasks with exemplary grace, thoroughness, efficiency, diligence and style:
Understand thoroughly and articulate with enthusiasm the details of The Halal Guys’ food menu and beverages
Anticipate what the customer wants and does not want
Know how and when to provide what the customer needs, wants and does not yet know they want, tactfully and with confidence
Take the extra step to turn good service into great service and make it an experience each customer will remember
Teach and lead other members of the service team
Act as the consummate host, always looking for ways to exceed our customer’s expectations
Maintain the cleanliness and neatness of the restaurant.
Responsibilities:
Accurately and efficiently completes all sales transactions
Ensure each customer receives outstanding hospitality in a friendly environment
Greeting customers courteously and explain the menu; knowledge of products
Portioning, plating and saucing orders to store standards
Assisting all team members with various daily duties and prep work
Ringing up orders, checking and expediting orders and maintain cleanliness of own station and certain areas of the restaurant
Maintain guest relations in the dining room, troubleshoot any problems that may arise during service
Promote the bran at catering and special events
Requirements:
Excellent phone etiquette
Reliable transportation to and from work
Positive, honest, patient and encouraging demeanor
Energetic, super friendly and a proactive team player
Ability to lift, bend, stoop, walk and perform other physical tasks for hours