What are the responsibilities and job description for the Manager position at The Hackett Group?
he Hackett Group, a leading global strategy and operations consulting firm, helps clients maximize the value of their Oracle applications through business advisory services, world-class implementations, and post-go-live managed support.
At The Hackett Group, we foster an environment where passionate, committed professionals collaborate to achieve ambitious goals. We are dedicated to the highest standards of excellence and integrity—values that guide how we work with each other and our clients, build trust, deliver on our promises, and form lasting partnerships.
We are currently seeking an experienced Oracle Cloud Payroll Manager to join our Application Managed Services (AMS) Team. This role will focus on leading client engagements within Payroll support, optimizing operational outcomes, and delivering high-quality, scalable solutions. Additional expertise in Time and Labor, Benefits, or other HCM modules is highly valued.
Oracle Cloud Payroll Manager – Key Responsibilities:
- Lead day-to-day client delivery for managed services support, with a focus on Oracle Cloud Payroll
- Serve as a trusted advisor, proactively identifying opportunities to improve client systems and processes
- Manage ticket queues, enhancement requests, and Oracle SR escalations to ensure timely resolution
- Provide strategic guidance during release planning, regression testing, and adoption of new features
- Develop strong client relationships through consistent communication, reliability, and added value
- Mentor and guide AMS team members to support knowledge growth and delivery quality
- Collaborate globally across AMS and project teams to ensure seamless client experiences
- Conduct root cause analyses and recommend system or process optimizations
- Apply The Hackett Group methodologies while also adhering to client-specific frameworks
Preferred Qualifications:
- Strong functional knowledge and hands-on experience with Oracle Cloud Payroll
- Experience supporting clients in a managed services or post-implementation environment
- Familiarity with additional HCM modules such as Time and Labor or Benefits preferred
- Proficiency with reporting tools such as OTBI or SQL, and a working knowledge of Fast Formula
- Ability to manage competing priorities across multiple clients or workstreams
- Excellent communication, analytical, and problem-solving skills
- Experience leading client discussions, defining SLAs, and managing escalations
- Payroll operations or compliance experience is a plus
- Consulting background or enterprise internal leadership experience preferred