Laundry Attendant

BASIC FUNCTION

The Laundry Attendant position is responsible for cleaning and monitoring hotel linens and terry through washing, drying, and ironing, and promptly supplying Housekeeping, Food & Beverage and the Hotel with needed linens and guest laundry. This role requires strict adherence to safety for themselves and others.

QUALIFICATIONS (Education, Knowledge, Training, & Work Experience)

• High school diploma or equivalent preferred.
• Prior laundry/housekeeping or related experience preferred; hotel experience a plus.
• Knowledge of safe chemical handling, PPE use, and general safety/ergonomics.
• Basic understanding of laundry processes.
• Familiarity with fabric care labels, temperatures, and stain treatment.
• Ability to operate and care for commercial laundry equipment safely.
• Basic math and counting skills for inventory and par levels.
• Attention to detail and quality standards; ability to spot stains/damages.
• Time management and organization to meet production.
• Reliable attendance, teamwork, and strong customer service mindset.

ESSENTIAL FUNCTIONS

• Collect and sort soiled linens from chutes/bins.
• Load and unload commercial washers and dryers; select proper cycles, times, temperatures, and chemicals based on fabrics in the load and SOPs.
• Inspect cleanliness of articles removed from the washer, dryer, or dry-cleaning machines and place in clean linen carts.
• Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard.
• Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load.
• Fold, press, and finish cleaned articles into designated size, either by hand or using a folding machine; operate flatwork ironers/steamers as needed.
• Maintain accurate records of items laundered; track par levels and inventory of clean/soiled linens.
• Restock folded linens in designated storage areas; follow FIFO rotation.
• Complete special requests (e.g., banquet/event linens, express items, guest laundry).
• Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Report equipment issues, maintenance needs, shortages, or quality issues promptly.
• Keep the laundry room and all surrounding areas clean, organized, and hazard-free at all times.
• Ensure compliance with quality assurance expectations and standards.
• Follow all property SOPs/Procedures, brand standards, and local regulations, with particular attention to safety, sanitation, handling, and security policies and procedures; complete all safety training and certifications as requested.
• Handle chemicals safely.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Ensure uniform and personal appearance is clean and professional.
• Speak with others using clear and professional language; listen and respond appropriately to the concerns of other employees.
• Develop and maintain positive working relationships with others; support the team to reach common goals.
• Perform other reasonable job duties or tasks as requested by Supervisors

HOTEL SPECIFIC ESSENTIAL FUNCTIONS

• Welcome and acknowledge all guests according to property standards.
• Aid guests in locating other areas of the hotel (walk them to destination if possible).
• Answer telephones using appropriate etiquette.
• Thank guests with genuine appreciation.
• Familiarity with parking validation procedures.
Maintain confidentiality of proprietary information; protect company assets.

ENVIRONMENT and POSITION ANALYSIS

The work environment characteristics and physical demands described here are representative of those that may be encountered by an employee and that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand and walk for an extended period of time or for an entire work shift in a warm/humid environment.
• Frequent moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance; occasionally up to 75 pounds with assistance.
• Requires repetitive motion: loading/unloading washers and dryers, folding, sorting, stacking linens.
• Bending, kneeling, crouching, and reaching overhead or into machines and shelves.
• Manual dexterity to handle small items, operate controls, and fold precisely.
• Frequent exposure to heat, steam, noise, and cleaning/laundry chemicals.
• Occasional use of stairs/ramps and movement between laundry and storage areas.
• Ability to read labels, tickets, and instructions.
• Must be able to work varied schedules, including nights, weekends, and holidays, and extended hours during peak periods.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Management reserves the right to change, modify, and/or alter any of the duties listed at any time to meet business changes and demands.