What are the responsibilities and job description for the Customer Service Representative (Manufacturing) position at The Gund Company?
Description
Customer Service Representative (Manufacturing)
The Gund Company – St. Louis, MO
Schedule: Monday–Friday, 8:00 AM – 4:30 PM
Pay: $21-$24 per hour (based on experience)
Be More Than a CSR—Be a Critical Part of What We Build
At The Gund Company, customer service isn’t just about answering calls—it’s about being a key player in how we deliver high-quality, custom-engineered products to customers around the world.
We’re a collaborative, people-first manufacturing team where your voice matters, your work is visible, and your impact is real.
If you’re looking for a role where you can problem-solve, build relationships, and be part of a team that truly supports each other—this is it.
What Makes This Role Different
At The Gund Company, we don’t just talk about culture—we live it:
If you’re ready to move beyond transactional customer service and step into a role where you can grow, contribute, and make an impact—apply today.
Equal Opportunity Employer
The Gund Company is committed to a policy of equal employment opportunity. Reasonable accommodations may be made for individuals with disabilities.
Customer Service Representative (Manufacturing)
The Gund Company – St. Louis, MO
Schedule: Monday–Friday, 8:00 AM – 4:30 PM
Pay: $21-$24 per hour (based on experience)
Be More Than a CSR—Be a Critical Part of What We Build
At The Gund Company, customer service isn’t just about answering calls—it’s about being a key player in how we deliver high-quality, custom-engineered products to customers around the world.
We’re a collaborative, people-first manufacturing team where your voice matters, your work is visible, and your impact is real.
If you’re looking for a role where you can problem-solve, build relationships, and be part of a team that truly supports each other—this is it.
What Makes This Role Different
- You’re not just taking orders—you’re owning the full customer experience
- You’ll work side-by-side with production, sales, and operations to make things happen
- You’ll be part of a team that values responsiveness, accountability, and follow-through
- Every day brings new challenges—no two days are the same
- Manage customer orders from start to finish—ensuring accuracy, speed, and satisfaction
- Be the go-to contact for customer questions, updates, and problem-solving
- Collaborate with internal teams to meet customer expectations and deadlines
- Keep customers informed and build strong, lasting relationships
- Help ensure materials, scheduling, and production needs align with customer demand
- 2 years of customer service experience
- Strong communication skills and a natural problem-solver mindset
- Ability to stay organized and detail-focused in a fast-paced environment
- Comfort working with systems (Microsoft Office, ERP/CRM, or similar tools)
- A team-first attitude and willingness to jump in where needed
- Manufacturing or industrial experience
- Order entry or ERP system experience
- Exposure to technical products or drawings
At The Gund Company, we don’t just talk about culture—we live it:
- Team-first environment where people support each other and step up
- Stable, growing company with long-term career opportunities
- Employee-owned culture (ESOP)—you share in our success
- Leadership that values your input and invests in your growth
- Continuous learning, development, and advancement opportunities
- Paid Time Off (PTO) and paid holidays
- Medical, Dental, Vision, Life, and Disability coverage
- 401(k) with company match Employee Stock Ownership Plan (ESOP)
If you’re ready to move beyond transactional customer service and step into a role where you can grow, contribute, and make an impact—apply today.
Equal Opportunity Employer
The Gund Company is committed to a policy of equal employment opportunity. Reasonable accommodations may be made for individuals with disabilities.
Salary : $21 - $24