Specialist, Collections & Cash Applications

The primary purpose of this role is to manage the collection of outstanding customer balances and apply cash or electronic customer payments to the related accounts receivable invoices. The position ensures accurate, timely resolution of payment issues and outstanding accounts while supporting customer account management.

Responsibilities and Duties:

• Collect outstanding balances from customers using monthly aging reports.
• Evaluate the creditworthiness of new customers using credit bureau software and make decisions on new order requests.
• Process and refer delinquent accounts to third-party collection agencies.
• Post customer payments to outstanding accounts, balance and verify correct payment applications, and research and resolve unidentified payments.
• Research and apply incoming wire transfers to appropriate accounts.
• Work with sales staff at Contact Centers and Retail Stores to resolve customer account issues.
• Research billing and payment application issues related to customer accounts.
• Use multiple Excel spreadsheets to maintain accurate records and log progress for self, manager, and peer reviews.
• Open and distribute Accounts Receivable mail; prepare outgoing invoices and statements.
• Maintain records, paperwork, and filing systems.
• Additional duties as assigned.

To join our band you'll need the following experience: 

• High School Diploma or GED
• 2 years of relevant work experience (in addition to degree or years of previous experience)
• Novice understanding of basic accounting principles
• Novice understanding of online retail transactions
• Novice knowledge and familiarity with MS Word, Excel, and Outlook

About Guitar Center

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States.⯠2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.⯠â¯

E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products.â¯The Music & Arts division operates more than 220 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.

Pay Rate: $23.00 - $24.00/hr depending on background and experience.

Why join us?

With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid jobârelated requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email toâ¯recruiting@guitarcenter.com.