Community Health Worker

POSITION SUMMARY

The Community Health Worker (CHW) assists individuals in accessing needed treatment, services, and community resources. This role incorporates a trauma-informed, member-centered approach. The CHW establishes trusting relationships with members and their families while providing education, care coordination, advocacy, and assistance in navigating healthcare and social services systems. This is a grant-funded position working with pregnant and parenting women with substance use disorders.

POSITION DUTIES

• Plan, conduct, and facilitate health education sessions using established curricula and educational materials.
• Provide or assist in accessing services specified in the member service plans, including transportation.
• Work individually with members to achieve goals outlined in their service plans.
• Complete concurrent/collaborative documentation, including progress notes, screening notes, staffing notes, and group notes.
• Participate in care team meetings and other clinical staffing to coordinate care with case managers and clinical staff.
• Accompany clinical staff on home or community visits for outreach and wellness checks.
• Assist in coordinating care between clinical departments and community agencies.
• Provide ongoing follow-up, basic motivational interviewing, and goal setting with members and families.
• Help members connect with transportation resources and provide appointment reminders.
• Assist members in setting personal health-related goals and attending medical and behavioral health appointments.
• Provide referrals for community-based services and ensure members have comprehensive and coordinated care plans.
• Act as a patient advocate and liaison between the member/family and community service agencies.
• Maintain confidentiality and compliance with HIPAA regulations.
• Participate in job interviews for agency positions as requested.

GENERAL EXPECTATIONS

• Provide high-quality customer service to both internal and external customers.
• Work effectively under pressure, meeting multiple and sometimes conflicting deadlines.
• Demonstrate cooperative behavior with colleagues and supervisors.
• Participate in Quality Improvement and Performance Improvement processes.
• Complete all required training on time.
• Maintain a high level of professionalism while performing job functions.
• Demonstrate flexibility and willingness to learn.
• This position is 100% onsite/TGC campus, in the state of Arizona.

EDUCATION/EXPERIENCE
Required:

• High school diploma or high school equivalency diploma.
• Current driver's license and ability to pass MVR screening.
• Must be able to obtain and maintain an Arizona Level One Fingerprint Clearance Card.
• Strong knowledge of community resources.
• Ability to cope with emotional demands and secure appropriate support as needed.
• Effective communication, active listening, and motivational interviewing skills.
• Proficiency in using electronic medical records (EMRs) and other documentation systems.
• Basic understanding of medical and behavioral health terminology.

Preferred:

• Completion of a Community Health Worker formal training program (college or educational institution).
• Experience working in a community-based setting for at least 1 to 2 years.
• Experience working in a multi-cultural setting.
• Medical terminology and/or healthcare background.
• Bilingual (English/Spanish) preferred.

ACCOMMODATIONS

TGC will provide reasonable accommodations for individuals with disabilities unless it would cause undue hardship. We define reasonable accommodation as any change in the work environment or in the way a job is performed that enables a person with a disability to enjoy equal employment opportunities. We will make a good faith effort to list any special requirements in our job descriptions.

The physical demands of this position warrant:

• Sedentary Work: Occasionally lifting up to 10 pounds, sitting most of the time and may involve walking or standing for brief periods of time.

CONFIDENTIALITY

Under Federal confidentiality laws, personnel of the Clinic may not disclose information about clients or personnel to anyone outside the Clinic without the person's prior written consent and may not disclose this information to others within the Clinic except on a "need to know basis". This includes any identifying information concerning current, past or prospective clients or personnel.