Community Crisis and Safety Specialist

Are you a dedicated and compassionate mental health professional looking to make a profound impact on the lives of individuals in need? Do you thrive in an environment that values innovation, collaboration, and patient-centered care? If so, we invite you to join our team as a Community Crisis and Safety Specialist, where you would play a vital role in transforming lives through mentorship and providing a service that empowers individuals on their journey to healing and recovery.

· Competitive pay and benefits package, including medical, dental and vision

· Paid time off

· Double pay for worked designated holiday hours

· 401K retirement options with company match

· Tuition Reimbursement

· Specialized training in crisis intervention, de-escalation techniques, and behavioral health safety protocols

· A team that feels like family-work alongside compassionate professionals who are dedicated to making a difference

· Professional growth-access to ongoing training, continuing education, and career advancement opportunities

· Supportive culture-we prioritize self-care, team wellness, and a workplace built on respect

· Fun at work-engage in regularcelebrations and team building opportunities

Join us in making a meaningful difference in the lives of those struggling with mental health challenges. Your expertise can help shape a brighter future for our clients and community. Apply today and become part of a team that’s changing lives, one step at a time.

POSITION SUMMARY

The Community Crisis and Safety Specialist is stationed at the emergency shelter to provide on-site crisis intervention, stabilization, and supportive services to individuals and families experiencing mental health and/or substance use crises. This position serves as a direct point of access for shelter guests who are in acute emotional distress, ensuring they receive timely, compassionate, and professional behavioral health support. The Community Crisis and Safety Specialist collaborates with shelter staff, community providers, and emergency responders to promote safety, stability, and connection to ongoing care.

POSITION DUTIES

- Provide immediate crisis intervention, de-escalation, and stabilization for shelter guests experiencing mental health or substance use crises.

- Conduct risk assessments, including suicide and homicide risk, and implement safety planning as appropriate.

- Deliver trauma-informed, culturally responsive care in alignment with agency values and best practices.

- Facilitate warm hand-offs and referrals to appropriate community resources, outpatient treatment, detox/residential programs, or emergency services.

- Work collaboratively with shelter staff to maintain a safe and supportive environment for all residents.

- Document all services provided in the electronic health record (EHR) according to agency and regulatory standards.

- Participate in multidisciplinary team meetings, case consultations, and staff trainings, as needed.

- Provide psychoeducation, brief counseling, and coping skills support to shelter residents.

- Assist in coordinating follow-up services to ensure continuity of care.

- Maintain professional boundaries and uphold ethical standards in all interactions.

- Assists members and families in obtaining needed services and community resources that help meet basic needs.

- Provides effective, professional, trauma-informed, and recovery-oriented customer service to internal and external stakeholders.

- Recognizes, prevents, and responds to high-risk or dangerous situations, including knowing when to involve supervisors and/or medical practitioners during a crisis event.

- Demonstrates ability to recognize, prevent and respond to evidence of member injury, illness, abuse, neglect, and exploitation.

- Performs other duties as assigned.

GENERAL EXPECTATIONS

- Provide high quality customer service to internal and external customers.

- Must work well under pressure, meeting multiple and sometimes conflicting deadlines.

- Demonstrate cooperative behavior with colleagues and supervisors.

- Participate in Quality Improvement and Performance Improvement Processes of the agency.

- Complete all TGC required training courses on time.

- Maintains a high level of professionalism while performing job functions.

- Demonstrate flexibility and a willingness to learn.

- This position is 100% onsite, in the state of Arizona.

EDUCATION/EXPERIENCE

Required:

- Any one of the following education/experience combinations equivalent to four (4) years:

o Bachelor’s degree in behavioral health or a related field or discipline.

o Associate’s degree and at least two years of health services experience.

o High School Diploma or Graduate Equivalency Diploma and four (4) years’ experience.

- Current driver’s license and able to pass MVR screening.

- At least 21 years of age.

- Ability to travel to other clinic sites or the community if needed.

- Strong interpersonal skills.

- Ability to obtain Arizona Fingerprint Clearance Card.

- Knowledge of available community resources.

ACCOMMODATIONS

TGC will provide reasonable accommodations for individuals with disabilities unless it would cause undue hardship. We define reasonable accommodation as any change in the work environment or in the way a job is performed that enables a person with a disability to enjoy equal employment opportunities. We will make a good-faith effort to list any special requirements in our job descriptions.

The physical demands of this position warrant:

- Sedentary Work: Occasionally lifting 10 pounds or less, sitting most of the time and may involve walking or standing for brief periods of time.

CONFIDENTIALITY

Under Federal confidentiality laws, personnel of the Clinic may not disclose information about clients or personnel to anyone outside the Clinic without the person’s prior written consent and may not disclose this information to others within the Clinic except on a “need to know basis”. This includes any identifying information concerning current, past or prospective clients or personnel.

Job Type: Full-time

Pay: From $26.99 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $27