In-House Agency Operations Lead

The Agency Operations Lead will play a critical in driving efficiency, transparency and scalability across Guardian’s in-house creative agency. This role serves as the connective tissue between people, process and tools, ensuring that our Enterprise Marketing teams can deliver high quality work efficiently and effectively. The ideal candidate is equal parts systems thinker, project manager, and problem solver who thrives on bringing order to complexity. Key Responsibilities Workfront Administration and Enablement Serve as the day-to-day Workfront administrator for the Enterprise Marketing organization Manage and maintain templates, forms, reports and dashboards Troubleshoot user issues, manage updates, and oversee intake workflows Conduct training sessions for new users Partner with IT and the Workfront governance team to implement system enhancements Creative Resourcing and Capacity Planning Support resource allocation by maintaining an up-to-date view of workload across teams Partner with Creative, IMM, and PM to balance staffing needs and priorities Track and report on utilization, forecasting and capacity metrics Maintain freelance and vendor resourcing trackers Process Design and Continuous Improvement Identify bottlenecks and inefficiencies in workflows; design and implement process improvements Develop and maintain standard operating playbooks Operational Programs Manage awards submissions, creative recognition initiatives and vendor surveys Coordinate external vendor evaluations (biannual surveys performance feedback, etc.) Assist with operational reporting and executive summaries for senior leadership Qualifications: 10 years in marketing agency operations, or project management within a creative or marketing environment Hands-on experience as a Workfront administrator Strong analytical, organizational and problem-solving skills Proven track record in driving process optimization and change management Exceptional communication and collaboration abilities; able to work across disciplines Comfortable operating in a fast paced, evolving environment with multiple stakeholders Location: This role is hybrid with 3 days a week out of our Hudson Yards NY office Salary Range: $103,450.00 - $169,960.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Our Promise At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Inspire Well-Being As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits. Equal Employment Opportunity Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com. Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday. Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com.

Salary : $103,450 - $169,960